Supported Software

Below is the current list of desktop software supported by the Wayne State University C&IT Help Desk. C&IT only provides support for software deemed necessary for student or employee services or by a sizable WSU customer base (or a unit supported directly by C&IT).

  • C&IT only supports the software below for WSU users and for WSU-related purposes.
  • This list is continuously under review. If you have comments or suggestions, please contact the C&IT Help Desk.
  • Software not listed here is considered unsupported by the C&IT Help Desk. If you are an employee on campus and are required to use an item not listed, please contact your local tech support.
  • Software is supported at two levels.
    • Full Support: We will provide installation and integration support with WSU required enterprise software applications.*
    • Limited Support: We will provide best effort installation and integration support for new applications that are not yet required or supported by all WSU enterprise applications.*

Operating systems

Product Platform Supported Versions Support Level Description External Support
Android Mobile 6.0 and later Limited Open Source mobile operating system  
iOS Mobile 11, 12, 13 Limited Mobile operating system from Apple Apple
macOS Mac 10.12, 10.13, 10.14, 10.15 Full Operating system from Apple Apple
Windows 7 Win 7 Full Support until 1/1/2020 Operating system from Microsoft Microsoft
Windows 8 Win 8, 8.1 Limited support for 8.   Full Support fr 8.1 Operating system from Microsoft Microsoft
Windows 10  Win 10 Full Support Operating system from Microsoft Microsoft

Web Browsers

Product Platform Supported Versions Support Level Description External Support
Chrome Mac/Win Current Stable Release Limited Free Internet browser by Google Google
Firefox Mac/Win Current Stable Release Limited Free Internet browser by Mozilla Mozilla
Safari Mac 12.1.1 or higher Full Internet browser built into macOS Apple
Microsoft Edge Win  Current Stable Release Full Internet browser built into Windows Microsoft

Email, Calendar, Contacts

Product Platform Supported Versions Support Level Description External Support
ActiveSync iOS, Android, Windows Mobile Current Stable Release Limited Sync email, contacts, and calendar with mobile devices  
Mail, iCal, Address Book Mac Current Stable Release Full Email and calendar built into OS X Apple
Microsoft Outlook Windows, Mac 2013, 2016, 2019 Full Email and calendar included in MS Office Microsoft
Wayne Connect All n/a Full WSU web based email system Microsoft

Utilities

Product Platform Supported Versions Support Level Description External Support
LockDown Browser Mac/Win n/a Limited Restricted testing browser Respondus

 

Productivity Applications

 

Product Platform Supported Versions Support Level Description External Support
Adobe Acrobat Win 17 or higher Limited PDF creator/editor Adobe
Adobe Creative Cloud Mac/Win 2015 or higher Limited Cloud-based creative suite Adobe
EndNote Mac/Win 8, 9 Limited Reference manager Thomson
Esri ArcGIS Windows 10.1-10.4 Limited Mapping platform Esri
Microsoft Office Mac 2016, 2019 Limited Office productivity suite Microsoft
Microsoft Office Win 2013, 2016, 2019 Limited Office productivity suite Microsoft
Microsoft Office 365 Win/Mac - Limited Office productivity suite Microsoft
Adobe Reader Mac/Win 17 or higher Limited PDF reader Adobe
SAS Win 9.2-9.4 Limited Statistical analysis SAS
SPSS Mac/Win 24, 25, 26 Limited Statistical analysis IBM

 

Other

Product Platform Supported Versions Support Level Description External Support
Junos Pulse iOS/Android/Mac/Windows  Current Stable Release Full VPN Client  


*For general and advanced software usage, limited best effort support is provided.