I'm getting the message "Service Invocation Failed" in Banner 9, what should I do?

You may see the message "Service Invocation Failed" when logging in or while using Banner 9.


One possible cause is double-clicking on the Banner 9 - Login menu item in Academica. You only need to single-click to start the Banner 9 session.


This issue is reported more frequently with the Internet Explorer web browser; less often with Chrome or Firefox. So trying a different web browser may provide relief. Keep in mind that only Banner 8 requires Internet Explorer as the web browser.


If you are experiencing multiple Service Invocation Failure messages, please notify the C&IT Help Desk as soon as possible. If the Help Desk team is unavailable, you can report the issue via the Banner problem form