DeskTech

Desktop Technology Services (DeskTech) is a division of C&IT that provides hardware and software support to select departments and their supported users.

    DeskTech Forms

DeskTech

  • Who does DeskTech support?

    DeskTech supports the following customers: Executive Office of the President Board of GovernorsEconomic DevelopmentExecutive Vice President's OfficeGeneral CounselGovernment & Community AffairsInternal AuditMarketing & CommunicationsOffice of...

  • How do I use Remote Desktop Protocol to connect to my office computer from another location?

    Wayne State employees that use a university-owned Windows desktop computer can use Microsoft’s Remote Desktop Protocol (RDP) to do university business from an off-campus location.

  • How do I request a new computer for a part-time employee?

    DeskTech customers may use this form to request a shared computer or a computer for a part-time employee. Items acquired through this request will not be part of the annual refresh program and will not incur any annual fees, but will still be managed...

  • How do I request software or computer accessories?

    DeskTech customers may use this form to request non-standard software installation or replacement computer parts (new mouse, new keyboard, etc.). All problems are addressed on a first come, first serve basis and typical response time is within two bu...

  • How do I add a computer to my department refresh program?

    DeskTech customers may use this form to request computers or accessories to be added to their department's annual refresh program. This form must be approved by a manager or director. All problems are addressed on a first come, first serve basis and ...

  • How do I report a software, hardware or browser problem?

    DeskTech customers may use these forms to report problems with software, hardware or a browser. All problems are addressed on a first come, first serve basis and typical response time is within two business days. For emergency assistance during regul...

  • How do DeskTech customers manage Windows Updates?

    Wayne State University DeskTech customers receive updates via the DeskTech update system. These updates are critical to maintain the stability and security of your computer and the WSU network. When your computer has new updates to install, you will ...

  • How do I delete, create or modify an employee's access to a shared drive or user files?

    DeskTech customers may use this form to request changes to an employee's access to departmental folders or user files. All problems are addressed on a first come, first serve basis and typical response time is within two business days. For emergency ...

  • How do DeskTech users get computer help?

    DeskTech users may request services or support for their computers with the DeskTech forms. Follow the instructions to request support and contact the C&IT Help Desk if you need further assistance. The DeskTech forms are to be used by C&IT D...

  • How do I create a DeskTech ticket?

    To create a DeskTech ticket, go to go.wayne.edu/desktechsupport, log in with your AccessID and password, and select the appropriate form.

  • Where can I find DeskTech policies and documentation?

    Find all existing DeskTech policies and documentation below. Documentation Service Level Agreement (SLA) for Finance & Business OperationsDeskTech Workstation Re-Assignment Policies Administrative Rights AccessLoaner Laptops

  • How do I request help from DeskTech?

    DeskTech customers can report issues or request assistance in two different ways: Call the C&IT Help Desk at 313-577-4357. They'll create a ticket for your support request and direct it to the appropriate DeskTech Support Technician in your area....

  • Does Wayne State have regularly scheduled system maintenance periods?

    C&IT performs periodic system maintenance to implement updates and ensure all systems are working properly. There are two regularly scheduled maintenance periods: Sunday 2 - 8 a.m.Thursday 6 - 8 a.m. Urgent and emergency updates are installed as...

  • What do I need to know about DeskTech folder redirection?

    What is folder redirection? Your files and settings are most likely stored on your computer's local storage. You will be able to access your files through the Windows file system as always, but they will now be stored on our central servers. Your fil...

  • How do I disable computer accounts and access for DeskTech users?

    If an employee has a role change or transfers to a different division of Wayne State University, you may need to close their account and revoke access to their computer. Requests to remove a user account and/or access must be submitted at least one b...

  • How do I get a computer login for a new DeskTech user?

    DeskTech customers may use the Request Active Directory Account (Computer Login) to submit a request to create or delete an employee computer login account. This is also referred to as requesting a new user account, user profile, active directory acc...

  • How can I change the homepage in my web browser?

    To change the homepage of your web browser, follow the instructions provided by the developers: Microsoft Edge (and Internet Explorer)Google ChromeMozilla FirefoxSafari

  • How do I contact and/or follow-up with DeskTech Support Technicians?

    If you have requested a service or submitted a ticket to DeskTech, your designated Support Technician(s) will follow-up with you directly regarding your issue. If you need to amend your request or discuss the matter further, please contact the C&...

  • How do I gain access to departmental shared folders or drives?

    Requests to modify or grant access to departmental shared resources must be submitted at least one business day prior to being needed by a director, business manager or delegated personnel. To authorize someone other than a Director or Business Manag...

  • How do I request a laptop or projector for a meeting or event?

    DeskTech customers may use the Request Loaner Equipment to request equipment (desktop, laptop or projector) for short term use. All problems are addressed on a first come, first serve basis and typical response time is within two business days. For e...

  • What should I know about BitLocker Drive Encryption?

    What is BitLocker? BitLocker Drive Encryption is a data protection feature available in enterprise editions of Windows. BitLocker provides enhanced protection against data theft or exposure on computers that are lost or stolen, and more secure data d...

  • Why does the DeskTech support form not work in my browser?

    The DeskTech support form does not work in Internet Explorer 10 Compatibility View. DeskTech managed computers have Compatibility View turned off by default. If Compatibility View is off (gray icon, not blue) and you are still having issues with the ...

  • How do I access the C&IT Software Delivery share?

    Follow the steps below to access the C&IT Software Delivery share: For DeskTech customers 1. Open an Explorer window and navigate to the W: drive, which is automatically mapped on all DeskTech supported computers. 2. Navigate to the CIT Software ...

  • Why can't I use certain programs on my computer?

    Wayne State University's C&IT DeskTech team has implemented an application whitelist to improve security. This whitelist allows pre-authorized programs and programs that you have purposely installed to run on your computer, but prevents unknown a...

  • How can I access my department's W: drive from my personal device?

    Many departments use the W: drive to store important files. If you are a DeskTech user, your personal files are also saved to a server. If you are working remotely, it is possible to access these files from your personal device.