Tech Solutions is the central platform for IT Service Management at Wayne State University. This platform is used for online tracking and escalation of technology-related issues or requests for service on campus.
When do agents receive emails from Tech Solutions?
Agents will receive emails from Tech Solutions upon ticket creation and edits to tickets of which they or their team are assigned. Agents, however, will not receive emails for edits that they have made. Agents receive emails depending on the status ...
When do I receive emails from Tech Solutions?
There are five instances in which a customer will receive an email from Tech Solutions. Click the email title below to see what the email will look like. New ticket: Whenever a new ticket is created, whether through contacting the Help Desk or dir...