Qualtrics

Qualtrics Core XM is a feature-rich tool used to create, distribute, and analyze surveys.

Essential features of Qualtrics

• Access from your web browser—no software to download and install.
• Create simple or complex surveys that include embedded video, audio, and graphics.
• Use survey and question templates from the Qualtrics Library.
• Design survey flow with Branch Logic, Display Logic and Skip Logic functions.
• Email or SMS text messaging is used to deliver and track survey invitations to a target audience. Or reach a broad audience by posting on a social media account.
• Respondents can complete surveys from virtually any mobile or computing device.
• Use the built-in report writer to email or publish results on the web.
• Export results to SPSS, CSV, PDF, Word, and PowerPoint.
• Collaborate directly within Qualtrics when working with a team on survey projects.

Using Qualtrics at Wayne State

• Review the Wayne State Qualtrics Appropriate Use Guidelines.
• The C&IT Knowledgebase has details about the special features available with WSU Qualtrics.

Creating a WSU Qualtrics account

• Enrolled students and faculty/staff members with an active assignment can simply log in to create a WSU Qualtrics account:
  • Either use the link in Academica > University Resources > Qualtrics Survey Tool.
  • Or log in with your AccessID and password at waynestate.qualtrics.com. 
• Affiliates (contractors, guests, DMC residents, etc.) can use a WSU Qualtrics account only if a sponsoring faculty or staff member completes a Special Access request form with a valid business reason.
• Qualtrics accounts are portable between organizations. So, if you used Qualtrics at a different organization, your survey projects and data can be moved to WSU Qualtrics (and vice versa):
  • You can ask the Qualtrics Support team to perform a User Move of your account. This requires approval from both organizations. The process is typically completed 2-3 weeks after approval.  
  • Alternatively, if you have access to both Qualtrics accounts and your surveys are not actively collecting responses, you can use the Manual Move process to download your surveys and associated data and then upload it to your new Qualtrics account. The advantage of Manual Move is that you are in control of the timeline. However, it can be tedious if there are many surveys and datasets to be moved.
• Good to know if you are creating a survey project on behalf of someone else at WSU:
  • Survey projects must be owned by a person, not by a GroupID.
  • Survey ownership can be transferred from one person to another within WSU Qualtrics.
  • There are several simple ways to get feedback on a draft survey.
  • The Qualtrics Collaborate feature allows two or more people with active Qualtrics accounts to share some or all the components of a single survey project.
  • Consider a Qualtrics User Group if you are part of a team that is working on multiple survey projects.

Training and support

• The Qualtrics support website has extensive online documentation and instructional videos.
• Qualtrics Core XM Basecamp offers free on-demand training.
• Qualtrics posts system status information online.
• Personal support is available:
  • The Qualtrics Support team offers expert help 7 days a week, 24 hours a day. Fill out a request form and they will contact you via email, chat, or phone call. Note that chat support has limited hours.
  • C&IT Knowledge Base articles (see below) cover Qualtrics support topics that are specific to Wayne State.
  • If you cannot sign in to WSU Qualtrics, either call the C&IT Help Desk at 313-577-4357 or fill out a request form.
• Faculty, researchers, and graduate students can get in-depth advice for the design of research projects and the statistical analysis of data from Wayne State’s Research Design and Analysis Consulting services.
• Administrative staff can get similar help from the Center for Urban Studies. Contact the CUS directors to discuss your needs.