How do I report phishing messages or suspicious emails?Share & Print
One way to catch a fish is to trick it with bait — phishing on the web works the same way.
Most phishing scams ask you to reply to a message and send your password. As an example, you may receive an email claiming to be from an official (but non-existent) entity, e.g., The Wayne Email Team, saying that the mail system is being upgraded and your account will be deleted unless you respond immediately and provide your password.
Another technique is an authentic-looking email with real organizations' logos, such as PayPal, eBay or even your banking institution. If you take the bait by clicking or replying to the message, you may have money stolen or even be a victim of identity theft.
Be careful about logging in on pages linked from emails, too — phishers can make pages that look very similar to authentic login pages designed to steal your account information. Type in the web address yourself to be sure you are on the right page.
What to do if you receive a phishing email
- Do not reply: Never reply to an email message requesting a password, username, account number or personal/financial information, no matter how legitimate the message may seem or who appears to have sent it.
- Delete the message: Viewing it typically does not harm your computer; the damage comes from replying to it and providing a stranger with your personal information or information about Wayne State computer accounts.
- Report suspicious emails: Follow these instructions to notify our Information Security Office of malicious messages.
- Report it: If you did reply to a phishing message and provided personal and/or account information, contact the C&IT Help Desk.
- Remember: Wayne State University will never ask for your password or other personal information via email.
How to report an email within Wayne Connect
Wayne Connect - Powered by Microsoft has a powerful filter that should prevent most malicious emails from reaching your inbox. If you do receive a phishing email, just follow the instructions below.
- Log in to Wayne Connect in your web browser at connect.wayne.edu.
- Choose the malicious message by clicking the box to the left of it.
- In the menu above the message, click the arrow next to Junk and choose Phishing. Your message will automatically be deleted and reported to Microsoft to improve their filters.
- The US Computer Emergency Readiness Team (part of the Department of Homeland Security), provides general security-related tips, including how to avoid phishing scams and malware.
- Learn how to protect yourself from phishing scams.