[VoIP] How do I get started with my VoIP voicemail?

Follow the steps below to set up your VoIP voice mailbox. Your password was emailed to you — if you did not receive this email or are having difficulty with the password that was sent to you, please fill out this form contact the C&IT Help Desk for assistance.


How to create a new passcode (password)

  1. Access your voice mailbox:
    • Dial *86 from your VoIP handset.
    • Dial your five-digit extension 7-XXXX from your VoIP handset.
    • Call your 10-digit phone number 313-577-XXXX from any other phone and press * when you reach the voicemail system.
  2. Enter the passcode provided via email, then press the # key.
  3. Enter a new passcode between 5-12 digits followed by the # key.
  4. Reenter new passcode followed by the # key.
  5. You have now set your voicemail passcode.

How to record your mailbox name

  1. When prompted, record your name as follows.
  2. Speak first and last name "Mary Brown" (example).
  3. Press the # key.