[VoIP] What should I know about the transition to VoIP?

Voice over Internet Protocol (VoIP) transition frequently asked questions.


Will I keep my phone number?

Your Wayne State University phone number will remain the same. The transition will be fully managed by C&IT and you should experience little to no disruption in service.


Can I keep my current telephone handset?

C&IT will provide new upgraded handsets that are compatible with the VoIP system. Expect more features, better audio quality and a single line providing telephone and network access.


Will emergency phones and dorm phones be impacted?

No. Emergency phones and dorm phones will be unaffected by this upgrade.


When will I be upgraded to VoIP?

The VoIP transition was completed in August 2017.