Introducing Tech Solutions a new way for faculty to get help with Blackboard and more

Wayne State Faculty:

Computing & Information Technology has launched a new IT support and ticket tracking system.  The Blackboard Support Team will be using this system to document and track all issues and requests from faculty for Blackboard assistance.  Tech Solutions will allow us to follow and escalate issues in a timely, effective manner.
We are asking you to use the Tech Solutions system rather than email us with requests.  Instructions on how to complete a Quick Ticket are in this brief video:
Please note, you are still able to call Blackboard Support (Bbadmin) at (313) 577-9457.
Cindy Sulad
Learning Management Systems Support
Computing & Information Technology
Wayne State University

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