Why does my device email app not work with Microsoft Authenticator and MFA?

It is recommended to use the Outlook mobile app if you would like email access on your mobile device. While it is possible for other email applications to function with your Wayne State email, the official Outlook app is the preferred supported application and will provide the most reliable functionality. This is due to Microsoft's continuous improvements and changes to security requirements, and as a result, two-factor may not be compatible with your factory mobile email client.

Wayne State-supported email applications

  • Wayne email (Office365)
    • Web
    • Supported
  • Microsoft Outlook Desktop (2016, 2019)
    • Windows 10, maxOS X 10.24
    • Supported
  • Microsoft Outlook mobile app
    • iOS/Android
    • Supported
  • Factory-installed device email mobile app
    • iOS/Android
    • Not supported
  • macOS Mail
    • macOS X
    • Not supported
  • Thunderbird
    • Multiple
    • Not supported

Although factory-installed mobile mail clients are not officially supported, users may attempt to configure their factory mobile mail client by removing and re-adding their Wayne State email.