What should I do if my files or browser are suddenly locked?

Ransomware is an especially dangerous form of malware. If you receive a notification that you must pay a certain amount of money to use your computer, access files or more, you may be infected with ransomware. Some ransomware will encrypt your files and require you to pay to regain access to them. If you are lucky, the ransomware will be a bluff and your files will not actually be restricted. If you regularly backup your computer, this will not affect you.


If you think you are the victim of ransomware, immediately disconnect from the internet and any backup drives you have, shut down your computer and call the C&IT Help Desk at 313-577-4357.


More information


Find an example of ransomware below.