How do I add, change or cancel my telephone service?
Share & PrintService Requests for both Voice (telephone) and Data (network access) are submitted using a Telephone Service Request (TSR) Form. Some requests require approval from a dean or division head. Work is typically completed within five business days.
Find your service in one of the two categories below.
Approval required
The following requests require approval from a dean or division head. Follow the instructions below to request these services.
WSU is currently transitioning to VoIP phone systems. The Add Service form does not currently reflect these changes completely. If you are adding a service and require new equipment, please note which equipment you need in the comment section of the form. Choices include: 6863i Basic Instrument and 6867i Enhanced Instrument. See a list of all service equipment choices here.
| Add Service | New phone equipment, phone line, or jack |
| Change Service | Upgrade/downgrade phone equipment or line |
| Move Service | Relocate to a new office or building |
| Account Number Change | Change account number for telephone billing |
For these services to be processed, you must:
- Complete the appropriate form above, select Continue, then print the TSR form from the resulting web page
- Obtain the Dean/Division Head signature
- Scan the signed form and email it as a PDF attachment to tsr@wayne.edu
- Signed School of Medicine forms must be emailed to financeapprovals@med.wayne.edu for approval before sending to C&IT.
Approval not required
The following requests may be submitted online instantly by any eligible employee.
| Conferencing | Request dedicated 800 conference service |
| Data Activation | Activate an existing data/network jack |
| Delete a Service | Disconnect phone line |
| Online Phone Bill Access | Add or change recipient information for phone bill |
| Phone Feature Change | Add or delete phone features (ex. caller ID) |
| Project Initiation/Cost Estimate | Request quote for planned construction |
| Voicemail Service | Add or delete a mailbox, reset PIN |
More info
Contact the C&IT Help Desk for assistance.