How do I add, change or cancel my telephone service?

Service Requests for voice (telephone) are submitted using a Telephone Service Request (TSR) Form. Some requests require approval from an authorized department designee. .

 

Find your service in one of the two categories below.

 

Approval required

 

The following requests require approval from a dean or division head. Follow the instructions below to request these services.

 

Add Service	New phone equipment, phone line, or jack
Account Number Change	Change account number for telephone billing

 

For these services to be processed, you must:

 

1. Complete the appropriate form above, select Continue, then print the TSR form from the resulting web page.
2. Obtain the signature of an authorized department designee.
3. Scan the signed form and email it as a PDF attachment to tsr@wayne.edu
4. Signed School of Medicine forms must be emailed to [financeapprovals@med.wayne.edu](mailto:financeapprovals@med.wayne.edu) for approval before sending to C&IT.

 

Approval not required

 

The following requests may be submitted online instantly by any eligible employee.

 

Conferencing	Request dedicated 800 conference service
Data Activation	Activate an existing data/network jack
Remove service	Disconnect phone line
Online phone bill access request	Add or change recipient information for phone bill
Phone feature change	Add or delete phone features (ex. caller ID)
Project estimate	Request quote for planned construction
Voicemail service	Add or delete a mailbox, reset PIN

 

More info

 

Contact the C&IT Help Desk for assistance.

Last updated: November 7, 2023 at 12:44 p.m.