How do I add, change or cancel my telephone service?

Service Requests for both Voice (telephone) and Data (network access) are submitted using a Telephone Service Request (TSR) Form. Some requests require approval from a dean or division head. Work is typically completed within five business days. 

Find your service in one of the two categories below.

Approval required

The following requests require approval from a dean or division head. Follow the instructions below to request these services.


WSU is currently transitioning to VoIP phone systems. The Add Service form does not currently reflect these changes completely. If you are adding a service and require new equipment, please note which equipment you need in the comment section of the form. Choices include: 6863i Basic Instrument and 6867i Enhanced Instrument. See a list of all service equipment choices here.

Add Service New phone equipment, phone line, or jack
Change Service Upgrade/downgrade phone equipment or line
Move Service Relocate to a new office or building
Account Number Change Change account number for telephone billing


For these services to be processed, you must:

  1. Complete the appropriate form above, select Continue, then print the TSR form from the resulting web page
  2. Obtain the Dean/Division Head signature
  3. Scan the signed form and email it as a PDF attachment to
  4. Signed School of Medicine forms must be emailed to for approval before sending to C&IT.

Approval not required

The following requests may be submitted online instantly by any eligible employee.

Conferencing Request dedicated 800 conference service
Data Activation Activate an existing data/network jack
Delete a Service Disconnect phone line
Online Phone Bill Access Add or change recipient information for phone bill
Phone Feature Change Add or delete phone features (ex. caller ID)
Project Initiation/Cost Estimate Request quote for planned construction
Voicemail Service Add or delete a mailbox, reset PIN

More info

Contact the C&IT Help Desk for assistance.