How do I add, change or cancel my telephone service?

Service Requests for both Voice (telephone) and Data (network access) are submitted using a Telephone Service Request (TSR) Form. Some requests require approval from a dean or division head. Work is typically completed within five business days. 

Find your service in one of the two categories below.

Approval required

The following requests require approval from a dean or division head. Follow the instructions below to request these services.

Add Service New phone equipment, phone line, or jack
Change Service Upgrade/downgrade phone equipment or line
Move Service Relocate to a new office or building
Account Number Change Change account number for telephone billing


For these services to be processed, you must:

  1. Complete the appropriate form above, select Continue, then print the TSR form from the resulting web page
  2. Obtain the Dean/Division Head signature
  3. Scan the signed form and email it as a PDF attachment to
  4. Signed School of Medicine forms must be emailed to for approval before sending to C&IT.

Approval not required

The following requests may be submitted online instantly by any eligible employee.

Conferencing Request dedicated 800 conference service
Data Activation Activate an existing data/network jack
Delete a Service Disconnect phone line
Online Phone Bill Access Add or change recipient information for phone bill
Phone Feature Change Add or delete phone features (ex. caller ID)
Project Initiation/Cost Estimate Request quote for planned construction
Voicemail Service Add or delete a mailbox, reset PIN

More info

Contact the C&IT Help Desk for assistance.