WSU Telephone

• Why am I receiving an "operation cannot be completed" error when trying to retrieve voicemail messages from the phone?

  Users may receive an error message that states, "operation cannot be completed, hang up and try again" when attempting to listen to voicemail from their phone. This error message is caused by the phone system's default voicemail setting, which prevents messages from being stored on the phone when they are sent to e-mail as attachments.

• What is the VoIP online portal?

  The online VoIP portal allows you to manage different features of incoming calls, outgoing calls and voicemail online. Access the online portal at pub.hvs.att.com/Login/ and log in with your AccessID email and password. If necessary, reset your passw...

• How do I reset my VoIP or Clearspan password?

  Reset your Clearspan (VOIP) password by following the directions below. If you require assistance, fill out this form or contact the C&IT Help Desk. 1. Use a web browser to open the Reset Password Request form at https://pub- cfg.hvs.att.com/myac...

• How do I access my voice mailbox?

  Click here for VoIP documentation

• How do I change my mailbox name?

  To change the recorded name in your voicemail inbox, follow the steps below.Access voicemail (press *86 or press voicemail button).Enter your password and then press #.Press * to access the CommPilot Voice Portal.Press 3 to access the Greetings Menu....

• How do I change/update my passcode?

  Access your mailbox (dial *86 or dial your number and press * when voicemail answers).Enter your current passcode using your phone's keypad.Go to the CommPilot voice portal and press the * key.To change your passcode, press 8.Enter your new passcode ...

• How do I delete a voicemail message?

  Press 7 to delete a voicemail message while you are listening to it or immediately after it has played.

• How can a WSU employee change personal information in the WSU Directory?

  Wayne State University employees may change personal information found in the WSU Directory. How to change your personal information on the web Visit Academica and login with your AccessID.In the left-hand menu, choose Employee Resources, then Employ...

• How can a WSU employee change work information in the WSU Directory?

  To change personnel information (employee work information), Wayne State University employees must contact their department or division's administrative office. The following employee information changes must come from an administrative office. Job ...

• How to take info off WSU Directory

  Wayne State University students may request that online Directory information be kept private by signing a Release of Directory Information form with the Registrar's Office. To fill out this form, please go to https://reg.wayne.edu/students/forms and...

• When I look at my name in the directory, in my Wayne Connect account, it reads, "unavailable." Why is this happening?

  If your name is being displayed as Unavailable when you log in to Wayne State University's academic services or if the From address appears this way when you send an email, it is most likely because you chose to restrict the release of directory info...

• What do I do if my phone has no dial tone?

  If your VoIP telephone does not have a dial tone, please email the C&IT Help Desk at helpdesk@wayne.edu with the following information: Contact nameContact phone numberPhone number experiencing issueCustomer location including building name, floo...

• Can I forward a caller directly into another voicemail box?

  While on the phone with the party you wish to transfer, press the transfer button.Enter *55 (there may be a pause).To transfer your call to YOUR mailbox, press the # key.To transfer your call to ANOTHER mailbox, enter the mailbox extension and then p...

• How do I repeat an entire voicemail message?

  Click here for VoIP documentation

• Setting up and changing voicemail greetings

  Follow the steps below to change your greeting from within the university system:Access your mailbox (dial *86 or dial your number and press * when voicemail answers).Enter your current passcode using the keypad on your phone.To change your mailbox B...

• Manage alternate voicemail greetings

  If calling from within the university system:Press 4 to change your mailbox extended away greetingPress 1 to activate extended away greeting.Press 3 to record a new extended away greeting.Press 4 to play the current greeting.Press * to return to the ...

• What actions are available and which key do I use to access them in the voicemail system?

  Please refer to https://tech.wayne.edu/docs/voipvoicemailquickreference.pdf (PDF).

• Where can I find a comprehensive listing of phone menus and shortcuts?

  Click here for VoIP documentation

• How do I add, change or cancel my telephone service?

  Service Requests for both Voice (telephone) and Data (network access) are submitted using a Telephone Service Request (TSR) Form. Some requests require approval from a dean or division head. Work is typically completed within five business days. Find...

• What are the prices for VoIP phone service?

  Monthly line cost, basic, standard, dialing rates

• How do I set up and use my phone headset?

  Follow the steps below to set up and use your Plantronics Encore Pro HW710 or HW720 headset. It is necessary to change the phone settings on your telephone instrument. Connect Amplifier Cord to Headset Cord.Connect Amplifier Cord to Headset Outlet on...

• How do I access my phone bill online?

  Billing Services is responsible for Wayne State University's telecommunications/telephone billing and charges, using the PCR360 online billing system.PCR360 provides authorized users with:Online phone billsSecure access to view and print current as w...

• What phone headsets are available?

  Wayne State University C&IT recommends the following accessories to be used with VoIP handsets. C&IT recommends customers purchase headsets through WayneBuy within Academica by using approved vendors OfficeMax and CDWG.Plantronics EncorePro H...

• What phones are available?

  Multi-line (digital) business sets must be purchased from C&IT via a Telephone Service Request (TSR). Standard VoIP Phone:6863i Training Quick reference guide (PDF)Enhanced VoIP Phone:6867i Training Quick reference guide (PDF) Learn more Learn ab...

• What is the Wayne State Directory?

  The Wayne State University Directory contains contact information for WSU departments, offices, students, faculty, staff, students and select retirees. The WSU Directory is available online and provides the most convenient and current information at ...

• How do I schedule a telephone or circuit repair?

  Telephone or circuit repairs are available for all schools, colleges and departments through the Telecommunications department. Most Wayne State University telephone and/or circuit repairs are free of charge, but a fee will be applied if a circuit re...

• How do I dial an international call?

  Visit HowToCallAbroad.com to find up-to-date information on how to dial internationally from the United States, Canada or another country.

• What are the requirements for my VoIP online portal password and voicemail passcode?

  Wayne State telephone users have two credentials to access two different sets of telephone features. The voicemail passcode is entered via the phone keypad to hear voicemails directly on your desk phone. The web portal password is used to gain access...

• What are the prices for Centrex phone service?

  Monthly Line Cost Centrex Basic (Faxes, Modems, Single line phone) Line Charge $18.00 Network Service Fee $17.79 Local, State, Federal Surcharge $14.62Total Monthly Cost $50.41 Centrex Business (Multi-line phone) Line Charge $15.75 Network Service F...

• Using Clearspan Anywhere

  Clearspan Anywhere allows you to make and receive calls from any location, with only one phone number, one dial plan, one voice mailbox, and a unified set of features.

• Where can I learn more about Wayne State's VoIP equipment and features?

  Learn more about Wayne State University's VoIP phones and their features with the resources below. 6863i Handset 6863i Handset6863i Quick Reference Guide [PDF]How to add a speed dialWhat do the shortcut buttons mean?Voicemail Quick Reference [PDF] V...

• How do I forward my incoming calls to a different number?

  Follow the steps below to activate call forwarding. Note: Outbound calls will display the number you list for forwarding. If you don't answer the call, voicemails will be sent to the forwarded device. VoIP web portal Login at pub.hvs.att.com/Login/ w...

• How do I set up my VoIP voice mailbox?

  Follow the steps below to set up your voice mailbox with your VoIP handset. Access your new voice mailbox with any the three methods below. Your online user ID is AccessID@wayne.edu (ex. zy1234@wayne.edu) and your temporary online password was sent t...

• How do I use the Clearspan Mobile and Clearspan Communicator apps?

  What is Clearspan Mobile/Communicator?Clearspan Mobile and Clearspan Communicator allow you to make and receive phone calls from your office line while you are working remotely, hiding your personal phone number from customers or clients.How much doe...

• How do I install Clearspan Mobile on my phone?

  Clearspan Mobile allows you to make and receive phone calls from your office line while you are working remotely, hiding your personal phone number from customers or clients. Follow the steps below to install and set up the app on your Android or iOS...

• How do I install Clearspan Communicator on my computer?

  Clearspan Communicator allows you to make and receive phone calls from your office line while you are working remotely, hiding your personal phone number from customers or clients. Follow the steps below to install and setup the app on your desktop o...

• How do I get started with my VoIP voicemail?

  Follow the steps below to set up your VoIP voice mailbox on your office phone. Your 6-digit passcode was emailed to you -- if you did not receive this email or are having difficulty with the passcode that was sent to you, please try the self-service ...

• How do I have my voicemail messages forwarded to my email inbox?

  Follow the instructions below to set up VoIP voicemail to automatically send every new message to your email inbox.Visit pub.hvs.att.com/Login/ and login with your UserID (AccessID@wayne.edu, e.g. xy1234@wayne.edu) and password.Click Messaging in the...

• How do I change my voicemail passcode?

  Follow the steps below to change your voicemail passcode, the code you enter using your phone's keypad to access your voicemail. Reset your passcode onlineFollow the steps at tech.wayne.edu/kb/telecommunications/wsu-telephone/142336. Reset your pass...

• How do I add a speed dial to my VoIP phone?

  Speed dial allows you to quickly call frequently used phone numbers. Follow the steps below to add speed dial contacts to your VoIP handset.Press the option button (shaped like a gear). Using the down arrow, scroll to Preferences. Click to the right,...

• What do the shortcut buttons on my VoIP phone mean?

  The basic VoIP handset has three shortcut buttons.CallersRedialTransfer

• How do I use the Simultaneous Ring feature of my VoIP phone service?

  Simultaneous Ring allows you to receive calls on your personal phone when your VoIP phone number rings. When your VoIP number is called, the personal phone of your choosing will also ring and you may answer the call on either phone. This allows you t...

• What settings should I be aware of for VoIP voicemail?

  The VoIP voicemail system includes many different settings and features.There is no maximum greeting length.Your voicemail can store up to thirty minutes of messages.A message can be as long as thirty minutes (but a thirty minute message will fill yo...

• How can I block a specific phone number?

  If you receive telemarketing or other nuisance calls on your Wayne State University VoIP phone, you may block the number. Once you block a number, that caller will receive a message that you cannot be reached. Follow the steps below to block a specif...

• How do I delete all my voicemail messages at once?

  The Wayne State University phone systems allows users to delete all voicemail messages on their phone at once. If your voice mailbox reaches capacity, callers will not be able to leave new messages. Follow the steps below to purge all messages in you...

• Setting a call forwarding schedule for your office phone

  If you are using C&IT’s online VOIP portal to route incoming calls to your office phone, you can set up a schedule that will automatically send callers to voicemail when you are not on-duty.

• How do I access my Wayne State voicemail off campus?

  Follow the directions below to remotely access your Wayne State voicemail.

• How do I block my info from showing up on caller ID?

  The Wayne State University phone system allows users to block their Caller ID information when making calls outside of the University. Users can block their info for an individual call or all outbound calls. Follow the steps below to manage your Call...

• How do I get my voicemail to only deposit in my email and not on my phone?

  The Wayne State University phone system allows users to opt to have their voicemail messages only delivered via email and not deposited on their phone. Follow the steps below to manage your voicemail messages.Access the Voice Portal at https://pub.hv...