WSU Telephone

C&IT's Telecommunications Team is responsible for all aspects of telephone service and support for Wayne State University. This includes changing or updating your voice/data service, setting up and maintaining voicemail, and providing information about the available equipment. The team also provides directory assistance, call center management and call asset management for the university. Wayne State University phones are powered by AT&T Voice over Internet Protocol (VoIP).

WSU Telephone

  • How do I add, change or cancel my telephone service?

    Service Requests for both Voice (telephone) and Data (network access) are submitted using a Telephone Service Request (TSR) Form. Some requests require approval from a dean or division head. Work is typically completed within five business days. Find...

  • What is the VoIP online portal?

    The online VoIP portal allows you to manage different features of incoming calls, outgoing calls and voicemail online. Access the online portal at pub.hvs.att.com/Login/ and log in with your AccessID email and password. If necessary, reset your passw...

  • What are the prices for Centrex phone service?

    Monthly Line Cost Centrex Basic (Faxes, Modems, Single line phone) Line Charge $18.00 Network Service Fee $17.79 Local, State, Federal Surcharge $13.40Total Monthly Cost $49.19 Centrex Business (Multi-line phone) Line Charge $15.75 Network Service F...

  • How do I reset my voicemail password online?

    Your default VoIP online portal login is your AccessID@wayne.edu address (e.g. xy1234@wayne.edu). Your password is sent upon activation of your phone. Follow the instructions below to reset your password. If this process does not work for you, just f...

  • How do I delete all my voicemail messages at once?

    The Wayne State University phone systems allows users to delete all voicemail messages on their phone at once. If your voice mailbox reaches capacity, callers will not be able to leave new messages. Follow the stepsbelow to purge all messages in your...

  • How do I access my voice mailbox?

    Click here for VoIP documentation Click here for Centrex documentation

  • How do I change my mailbox name?

    To change the recorded name in your voicemail inbox, follow the steps below.Access voicemail (press *86 or press voicemail button).Enter your password and then press #.Press * to access the CommPilot Voice Portal.Press 3 to access the Greetings Menu....

  • How do I change/update my passcode?

    Access your mailbox (dial *86 or dial your number and press * when voicemail answers).Enter your current passcode.Go to the CommPilot voice portal amd press the * key.To change your passcode, press 8.Enter your new passcode and then press the # key.E...

  • How do I delete a voicemail message?

    Press 7 to delete a voicemail message while you are listening to it or immediately after it has played.

  • How do I forward a voicemail message to another mailbox?

    Click here for VoIP documentation Click here for Centrex documentation

  • How can a WSU employee change personal information in the WSU Directory?

    Wayne State University employees may change personal information found in the WSU Directory. How to change your personal information on the web Visit Academica and login with your AccessID.In the left-hand menu, choose Employee Resources, then Employ...

  • How can a WSU employee change work information in the WSU Directory?

    To change personnel information (employee work information), Wayne State University employees must contact their department or division's administrative office. The following employee information changes must come from an administrative office. Job ...

  • How to take info off WSU Directory

    Wayne State University students may request that online Directory information be kept private by signing a Release of Directory Information form with the Registrar's Office. To fill out this form, please go to https://reg.wayne.edu/students/forms and...

  • When I look at my name in the directory, in my Wayne Connect account, it reads, "unavailable." Why is this happening?

    If your name is being displayed as Unavailable when you log in to Wayne State University's academic services or if the From address appears this way when you send an email, it is most likely because you chose to restrict the release of directory info...

  • Can I forward a caller directly into another voicemail box?

    While on the phone with the party you wish to transfer, press the transfer button.Enter *55 (there may be a pause).To transfer your call to YOUR mailbox, press the # key.To transfer your call to ANOTHER mailbox, enter the mailbox extension and then p...

  • How do I repeat an entire voicemail message?

    Click here for VoIP documentation Click here for Centrex documentation

  • How do I set up a new voice mailbox?

    Click here for VoIP documentation Click here for Centrex documentation

  • Setting up and changing voicemail greetings

    Follow the steps below to change your greeting from within the university system:Access your mailbox (dial *86 or dial your number and press * when voicemail answers).Enter your current passcode.To change your mailbox Busy greeting, press 2.To change...

  • How do I configure Push To Talk calls?

    VoIP telephone users may utilize the Push to Talk feature to quickly communicate with other users by having certain calls automatically answered. Follow the steps below to use Push to Talk. How to setup Push to TalkLog in to the User Portal at pub.hv...

  • Manage alternate voicemail greetings

    If calling from within the university system:Press 4 to change your mailbox extended away greetingPress 1 to activate extended away greeting.Press 3 to record a new extended away greeting.Press 4 to play the current greeting.Press * to return to prev...

  • What actions are available and which key do I use to access them in the voicemail system?

    Please refer to https://tech.wayne.edu/docs/voipvoicemailquickreference.pdf (PDF).

  • How do I block my info from showing up on caller ID?

    The Wayne State University phone system allows users to block their Caller ID information when making calls outside of the University. Users can block their info for an individual call or all outbound calls. Follow the steps below to manage your Call...

  • Where can I find a comprehensive listing of phone menus and shortcuts?

    Click here for VoIP documentation Click here for Centrex documentation

  • How do I get my voicemail to only deposit in my email and not on my phone?

    The Wayne State University phone system allows users to opt to have their voicemail messages only delivered via email and not deposited on their phone. Follow the steps below to manage your voicemail messages.Access the Voice Portal at https://pub.hv...

  • Where can I find documentation for Centrex voicemail?

    A few Wayne State University affiliates remain on the Centrex telephone system. The following content is documentation for the Centrex phone system and NOT VoIP. Voicemail documentationVoicemail Training (PDF)Voicemail Instructions (PDF)Voicemail Web...

  • What do I do if my phone has no dial tone?

    If your VoIP telephone does not have a dial tone, please email the C&IT Help Desk at helpdesk@wayne.edu with the following information: Contact nameContact phone numberPhone number experiencing issueCustomer location including building name, floo...

  • What are the prices for VoIP phone service?

    Monthly Line Cost Standard (No Voicemail) Line Charge$7.84 Network Service Fee$17.79Local, State, Federal Surcharge$3.89Total Monthly Cost$29.52 Enhanced (with Voicemail) Line Charge$10.44Network Service Fee$17.79Local, State, Federal Surcharge$4.86T...

  • How do I set up and use my phone headset?

    Follow the steps below to set up and use your Plantronics Encore Pro HW710 or HW720 headset. It is necessary to change the phone settings on your telephone instrument. Connect Amplifier Cord to Headset Cord.Connect Amplifier Cord to Headset Outlet on...

  • How do I access my phone bill online?

    Billing Services is responsible for Wayne State University's telecommunications/telephone billing and charges, using the PCR360 online billing system.PCR360 provides authorized users with:Online phone billsSecure access to view and print current as ...

  • What phone headsets are available?

    Wayne State University C&IT recommends the following accessories to be used with VoIP handsets. C&IT recommends customers purchase headsets through WayneBuy within Academica by using approved vendors OfficeMax and CDWG. Plantronics EncorePro ...

  • What phones are available?

    Multi-line (digital) business sets must be purchased from C&IT via a Telephone Service Request (TSR). Standard VoIP Phone:6863i Training Quick reference guide (PDF)Enhanced VoIP Phone:6867i Training Quick reference guide (PDF) Learn more Learn ab...

  • What is the Wayne State Directory?

    The Wayne State University Directory contains contact information for WSU departments, offices, students, faculty, staff, students and select retirees. The WSU Directory is available online and provides the most convenient and current information at ...

  • How do I schedule a telephone or circuit repair?

    Telephone or circuit repairs are available for all schools, colleges and departments through the Telecommunications department. Most Wayne State University telephone and/or circuit repairs are free of charge, but a fee will be applied if a circuit re...

  • How do I dial an international call?

    Visit HowToCallAbroad.com to find up-to-date information on how to dial internationally from the United States, Canada or another country.

  • What are the requirements for my voicemail password?

    Wayne State telephone users have two credentials to access two different sets of telephone features. The voicemail passcode is entered via the phone keypad to hear voicemails directly on your desk phone. The web portal password is used to gain access...

  • Where can I learn more about Wayne State's VoIP equipment and features?

    Learn more about Wayne State University's VoIP phones and their features with the resources below. 6863i Handset 6863i Handset6863i Quick Reference Guide [PDF]How to add a speed dialWhat do the shortcut buttons mean?Voicemail Quick Reference [PDF] V...

  • How do I forward a call?

    Follow the steps below to activate call forwarding on your VoIP phone line via the web portal. Login at pub.hvs.att.com/Login/ with your user ID (e.g., xy1234@wayne.edu) and your password. You created this password when you setup your online access.S...

  • How do I set up my VoIP voice mailbox?

    Follow the steps below to set up your voice mailbox with your VoIP handset. Access your new voice mailbox with any the three methods below. Your online user ID is AccessID@wayne.edu (ex. zy1234@wayne.edu) and your temporary online password was sent t...

  • How do I get started with my VoIP voicemail?

    Follow the steps below to set up your VoIP voice mailbox. Your password was emailed to you -- if you did not receive this email or are having difficulty with the password that was sent to you, please fill out the form at tech.wayne.edu/forms and cont...

  • How do I have my voicemail messages forwarded to my email inbox?

    Follow the instructions below to set up VoIP voicemail to automatically send every new message to your email inbox.Visit pub.hvs.att.com/Login/ and login with your UserID (AccessID@wayne.edu, e.g. xy1234@wayne.edu) and password.Click Messaging in the...

  • How do I change my voicemail password from my phone?

    Follow the steps below to change your voicemail passcode from your VoIP phone. If you do not know your password or this process does not work for you, just fill out this form and we will reset your password for you. 1. Dial *86 to access the voicema...

  • How do I change the number of times my phone rings before going to voicemail?

    Follow the steps below to customize how many times your VoIP phone rings before going to voicemail.Log in to the VoIP web portal at pub.hvs.att.com/Login/ with your AccessID email address (e.g., xy1234@wayne.edu) and your VoIP password.Click Messagin...

  • How do I use the Simultaneous Ring Personal feature of my phone?

    Click here for VoIP documentation Click here for Centrex documentation

  • How do I add a speed dial to my VoIP phone?

    Speed dial allows you to quickly call frequently used phone numbers. Follow the steps below to add speed dial contacts to your VoIP handset.Press the option button (shaped like a gear). Using the down arrow, scroll to Preferences. Click to the right,...

  • What do the shortcut buttons on my VoIP phone mean?

    The basic VoIP handset has three shortcut buttons.CallersRedialTransfer

  • How do I use the Simultaneous Ring feature of my VoIP phone service?

    Simultaneous Ring allows you to receive calls on your personal phone when your VoIP phone number rings. When your VoIP number is called, the personal phone of your choosing will also ring and you may answer the call on either phone. This allows you t...

  • What settings should I be aware of for VoIP voicemail?

    The VoIP voicemail system includes many different settings and features.There is no maximum greeting length.Your voicemail can store up to thirty minutes of messages.A message can be as long as thirty minutes (but a thirty minute message will fill yo...

  • How can I block a specific phone number?

    If you receive telemarketing or other nuisance calls on your Wayne State University VoIP phone, you may block the number. Once you block a number, that caller will receive a message that you cannot be reached. Follow the steps below to block a specif...