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C&IT Computing & Information Technology

WSU Telephone

C&IT's Telecommunications Team is responsible for all aspects of telephone service and support for Wayne State University. This includes changing or updating your voice/data service, setting up and maintaining voicemail, and providing information about the available equipment. The team also provides directory assistance, call center management and call asset management for the university. Wayne State University phones are powered by AT&T Voice over Internet Protocol (VoIP).

Find a quick start guide for your Wayne State phone at tech.wayne.edu/help/phone-basics.

WSU Telephone

  • How can a WSU employee change personal information in the WSU Directory?

    Wayne State University employees may change personal information found in the WSU Directory. How to change your personal information on the web Visit Academica and login with your AccessID.In the left-hand menu, choose Employee Resources, then Emplo...

  • How can a WSU employee change work information in the WSU Directory?

    To change personnel information (employee work information), Wayne State University employees must contact their department or division's administrative office. The following employee information changes must come from an administrative office. Job...

  • How do I access my phone bill online?

    Billing Services is responsible for Wayne State University's telecommunications/telephone billing and charges, using the PCR360 online billing system.PCR360 provides authorized users with:Online phone billsSecure access to view and print current as w...

  • How to take info off WSU Directory

    Wayne State University students may request that online Directory information be kept private by signing a Release of Directory Information form with the Registrar's Office. To fill out this form, please go to https://reg.wayne.edu/students/forms and...

  • When I look at my name in the directory, in my Wayne Connect account, it reads, "unavailable." Why is this happening?

    If your name is being displayed as Unavailable when you log in to Wayne State University's academic services or if the From address appears this way when you send an email, it is most likely because you chose to restrict the release of directory info...

  • What is the Wayne State Directory?

    The Wayne State University Directory contains contact information for WSU departments, offices, students, faculty, staff, students and select retirees. The WSU Directory is available online and provides the most convenient and current information at ...

  • How do I schedule a telephone or circuit repair?

    Telephone or circuit repairs are available for all schools, colleges and departments through the Telecommunications department. Most Wayne State University telephone and/or circuit repairs are free of charge, but a fee will be applied if a circuit re...

  • What are the prices for Centrex phone service?

    Monthly Line Cost Centrex Basic (Faxes, Modems, Single line phone) Line Charge $18.00 Network Service Fee $17.79 Local, State, Federal Surcharge $14.62Total Monthly Cost $50.41 Centrex Business (Multi-line phone) Line Charge $15.75 Network Service F...

  • What do I do if my phone has no dial tone?

    If your VoIP telephone does not have a dial tone, please email the C&IT Help Desk at helpdesk@wayne.edu with the following information: Contact nameContact phone numberPhone number experiencing issueCustomer location including building name, flo...

  • How do I add, change or cancel my telephone service?

    Service Requests for voice (telephone) are submitted using a Telephone Service Request (TSR) Form. Some requests require approval from an authorized department designee. . Find your service in one of the two categories below. Approval required The fo...

  • What are the prices for VoIP phone service?

    Monthly line cost, basic, standard, dialing rates