How do I install Clearspan Mobile on my phone?

Clearspan Mobile allows you to make and receive phone calls from your office line while you are working remotely, hiding your personal phone number from customers or clients. Follow the steps below to install and setup the app on your Android or iOS device.

1. Request a license from our voice services team at csm.wayne.edu/links/createincident.php?service=Telephones&category=Telephone&subcategory=Clearspan%20Request.

2. Once you receive the confirmation email, install the app for your device.

3. Open the app and enter the following information:

  • Do not edit the com.broadsoft.xsi-actions line.
  • UserID:AccessID email address, including @wayne.edu (Example: zz1234@wayne.edu)
  • Password: The password for your Clearspan Web Portal. This password is different than your AccessID. If you need to reset this password, follow the steps in tech.wayne.edu/kb/telecommunications/wsu-telephone/142336.

4. From there, you can use the app to make and receive phone calls to your Wayne State office phone number. View the guides below to learn how to navigate the apps:

5. This is what a phone call from the Clearspan Mobile app will look like.