How do I install Clearspan Mobile on my phone?

Clearspan Mobile allows you to make and receive phone calls from your office line while you are working remotely, hiding your personal phone number from customers or clients. Follow the steps below to install and set up the app on your Android or iOS device.

1. Request a license from our voice services team at

2. Once you receive the confirmation email, install the app for your device.

3. Open the app and enter the following information:

  • Do not edit the com.broadsoft.xsi-actions line.
  • UserID:AccessID email address, including (Example:
  • Password: The password for your Clearspan Web Portal. This password is different than your AccessID. If you need to reset this password, follow the steps in