How can I contact Qualtrics support?

Qualtrics offers three ways to get product support: through chat, email, or a callback. However for security purposes, you need to sign in to your Wayne State Qualtrics account to request support.

Follow the steps below to request support from Qualtrics:

1. Sign in to Qualtrics.

2. Click Help in the upper right-hand corner.
   
   

3. In the pop-up window, click Contact Support.

4. Do not enter your username or password! Click Sign in with SSO instead:

5. Wayne State's Organization ID is waynestate. Enter this in the organization box, then click Continue.

6. You will be redirected to the Qualtrics Support portal. Note: if your session timed out, then you will be redirected to the Wayne State Academica login page.

7. Select a category for your support request. If your issue is not listed, select I have a different support request.

8. Select one of the following options:

1. Chat

2. Phone
3. Email