How can I contact Qualtrics support?

Qualtrics offers three ways to get product support: through chat, email, or a callback. However for security purposes, you need to sign in to your Wayne State Qualtrics account to request support.


Follow the steps below to request support from Qualtrics:


  1. Sign in to Qualtrics.
  1. Click Help in the upper right-hand corner.

  1. In the pop-up window, click Contact Support.
  1. Do not enter your username or password! Click Sign in with SSO instead:

  1. Wayne State's Organization ID is waynestate. Enter this in the organization box, then click Continue.

  1. You will be redirected to the Qualtrics Support portal. Note: if your session timed out, then you will be redirected to the Wayne State Academica login page.
  1. Select a category for your support request. If your issue is not listed, select I have a different support request.
  1. Select one of the following options:
  1. Chat
  1. Phone
  2. Email