What are the Terms of Service for Help Desk repairs?

Wayne State University C&IT Help Desk Repairs Terms of Service Agreement


The Wayne State University (WSU) division of Computing & Information Technology (C&IT) provides limited computer diagnostic and repair services on supported personal computers of WSU students, faculty, and staff (Customer).


C&IT staff may install software to clean and protect the computer while providing these services.


Some services can erase files on the customer's hard drive; therefore, it is the customer's responsibility to make and retain copies of all data and program files prior to using the services.


All payments are due in full before the computer will be returned to the customer.


Computers left 30 calendar days beyond customer pick-up notification will immediately become WSU property and WSU shall arrange for disposal of same.


Customer data discovered and determined by C&IT Help Desk staff to be legally questionable during the service process will be turned over to the authorities and dealt with in full accordance with the law.


The customer agrees that all services are provided without warranty of any kind, neither expressed nor implied. WSU shall have no liability for any act or omission in providing services. WSU further reserves the right to refuse to provide services to any individual for any reason or no reason or to cease generally offering services.