Campus and Classroom Technology Services

• How do I request software or computer accessories?

  Campus and Classroom Technology Services (CCTS)customers may use this form to request non-standard software installation or replacement computer parts (new mouse, new keyboard, etc.).All problems are addressed on a first come, first serve basis and t...

• How do I report a software, hardware or browser problem?

  Campus and Classroom Technology Services (CCTS)customersCampus and Classroom Technology Services (CCTS)customers may use these forms to report problems with software, hardware or a browser.All problems are addressed on a first-come, first-serve basis...

• How can I access my department's W: drive on a Mac?

  The following article provides step-by-step instructions on how to map the w:drive on a Mac.

• How do CCTS users get computer help?

  Campus and Classroom Technology Services (CCTS) users may request services or support for their computers with the CCTS forms. Follow the instructions to request support and contact the C&IT Help Desk if you need further assistance. The CCTS form...

• How do I get a computer login for a new CCTS user?

  Campus and Classroom Technology Services (CCTS) customers may use the Request Active Directory Account (Computer Login) to submit a request to create or delete an employee computer login account.This is also referred to as requesting a new user accou...

• How do I use Remote Desktop Protocol to connect to my office computer from another location?

  Wayne State employees that use a university-owned Windows desktop computer can use Microsoft’s Remote Desktop Protocol (RDP) to do university business from an off-campus location.

• How do I rent and return a laptop from a C&IT laptop locker?

  Laptops are available to check out for free for up to five hours from laptop lockers in the STEM Innovation Center and the Undergraduate Library. Follow the instructions below to check out a laptop. Press Laptop Rental. Scan the barcode on the front ...

• How do I request a new computer for a part-time employee?

  Campus and Classroom Technology Services (CCTS) customers may use this form to request a shared computer or a computer for a part-time employee. Items acquired through this request will not be part of the annual refresh program and will not incur any...

• How do I know what technology is in a classroom?

  Campus and Classroom Technology Services (CCTS) offers an interactive directory of the general purpose classroom spaces on Wayne State University's main campus and satellite campuses.The information compiled in this directory includes room locations,...

• How do I add a computer to my department refresh program?

  Campus and Classroom Technology Services (CCTS)customers may use the Add Computer to Department Refresh Program form to request computers or accessories to be added to their department's annual refresh program. Please note that this form must be appr...

• Why do I receive a security alert when accessing the Departmental Shared Drive Access Portal from my personal device?

  When accessing the Departmental Shared Drive Access Portal from an unmanaged WSU device, users may receive an SSL certificate check alert notifying them that the connection is unsecure.

• What is the Departmental Shared Drive Access Portal, and who can use it?

  The Wayne State University Departmental Shared Drive Access Portal allows users to manage access to their W: drive—or departmental shared files and/or drives stored on Wayne State servers—via self-service.

• How do I modify access in the Departmental Shared Drive Access Portal?

  The following guide will show you how to modify folder access using the self-service portal. ?

• How do I view the access permissions of my direct report employees?

  The following guide will show you how to view folder permissions of your direct report employee.

• Understanding folder level access when using Departmental Shared Drive Access Portal

  Access is delegated at the second level by C&IT. This is mainly to prevent accidental moves of folders and to maintain security.

• How do I delete, create or modify an employee's access to a shared drive or user files?

  Campus and Classroom Technology Services (CCTS)customers may use this form to request changes to an employee's access to departmental folders or user files.All problems are addressed on a first-come, first-serve basis and the typical response time is...

• What are role groups?

  Roles Groups are bundled folders based on an employee's job role within their department.

• How do I request ownership of a folder in the Departmental Shared Drive Portal?

  Ownership of a Role Group can be obtained by submitting a department data request ticket.

• What are the types of Reports that I can generate?

  There are three different types of reports that users can generate: Individual Reports, Owner’s Access Reports and Direct Report’s Access.

• How do CCTS customers manage Windows updates?

  Wayne State University Campus and Classroom Technology Services (CCTS) customers receive updates via the CCTS update system. These updates are critical to maintaining the stability and security of your computer and the WSU network. When your computer...

• What is PatchMyPC and how do I update my university-managed Windows computer?

  C&IT uses PatchMyPC to manage and update all third-party applications on university-managed Windows computer

• How do I create a support request ticket with CCTS?

  To create a Campus and Classroom Technology Services (CCTS) support request ticket, go to go.wayne.edu/CCTS, log in with your AccessID and password, and select the appropriate form.

• Where can I find CCTS policies and documentation?

  Find all existing Campus and Classroom Technology Services (CCTS) policies and documentation below.DocumentationService Level Agreement (SLA) for Finance & Business OperationsDeskTech Workstation Re-AssignmentPoliciesAdministrative Rights AccessL...

• How do I request help from CCTS?

  Campus and Classroom Technology Services (CCTS) customers can report issues or request assistance in two different ways:Call the C&IT Help Desk at 313-577-4357. They'll create a ticket for your support request and direct it to the appropriate Des...

• Does Wayne State have regularly scheduled system maintenance periods?

  C&IT performs periodic system maintenance to implement updates and ensure all systems are working properly. There are two regularly scheduled maintenance periods: Sunday 2 - 8 a.m.Thursday 6 - 8 a.m. Urgent and emergency updates are installed as...

• How can I change the homepage in my web browser?

  To change the homepage of your web browser, follow the instructions provided by the developers: Microsoft Edge (and Internet Explorer)Google ChromeMozilla FirefoxSafari

• What do I need to know about CCTS folder redirection?

  What is folder redirection? Your files and settings are most likely stored on your computer's local storage. You will be able to access your files through the Windows file system as always, but they will now be stored on our central servers. Your fil...

• How do I disable computer accounts and access for CCTS users?

  If an employee has a role change or transfers to a different division of Wayne State University, you may need to close their account and revoke access to their computer. Requests to remove a user account and/or access must be submitted at least one b...

• How do I contact and/or follow up with CCTS Support Technicians?

  If you have requested a service or submitted a ticket to Campus and Classroom Technology Services (CCTS), your designated Support Technician(s) will follow-up with you directly regarding your issue. If you need to amend your request or discuss the ma...

• How do I gain access to departmental shared folders or drives?

  Requests to modify or grant access to departmental shared resources must be submitted at least one business day prior to being needed by a director, business manager, or delegated personnel. To authorize someone other than a Director or Business Mana...

• How do I request a laptop or projector for a meeting or event?

  Campus and Classroom Technology Services (CCTS) customers may use the Request Loaner Equipment to request equipment (desktop, laptop, or projector) for short-term use.All problems are addressed on a first-come, first-serve basis and the typical respo...

• What should I know about BitLocker Drive Encryption?

  What is BitLocker?BitLocker Drive Encryption is a data protection feature available in enterprise editions of Windows. BitLocker provides enhanced protection against data theft or exposure on computers that are lost or stolen, and more secure data de...

• Why does the CCTS support form not work in my browser?

  The Campus and Classroom Technology Services (CCTS) support form does not work in Internet Explorer 10 Compatibility View. CCTS managed computers have Compatibility View turned off by default. If Compatibility View is off (gray icon, not blue) and yo...

• How do I access the C&IT Software Delivery share?

  Follow the steps below to access the C&IT Software Delivery share:

• How can I access my department's W: drive from my personal device?

  Many departments use the W: drive to store important files. If you are a CCTS user, your personal files are also saved to a server. If you are working remotely, it is possible to access these files from your personal device.

• Why can't I use certain programs on my computer?

  Wayne State University's C&IT Campus and Classroom Technology Services (CCTS) team has implemented an application allowlist to improve security. This allowlist allows pre-authorized programs and programs that you have purposely installed to run o...

• How do CCTS customers manage macOS updates?

  Follow the steps below to install macOS updates on a C&IT-managed computer.On the pop-up prompt, select Start now or a deferral time period for when you would like updates to be installed. Click Submit.The update(s) will install at the time you c...