DeskTech

  • Who does DeskTech support?

    DeskTech supports the following customers. Executive Office of the President Board of Governors Economic Development Executive Vice President's Office General Counsel Government & Community Affairs Marketing & Communications Offi...

  • Where can I find the DeskTech forms?

    Find Desktech forms below. Administrative Rights Request: For administrative access to your computer, to install and execute administrator functions. This must be completed by your manager or director. Support Request: For all computer related su...

  • What should I know about BitLocker Drive Encryption?

    Pre-deployment What is BitLocker? BitLocker Drive Encryption is a data protection feature available in enterprise editions of Windows. BitLocker provides enhanced protection against data theft or exposure on computers that are lost or stolen, and m...

  • Where can I find DeskTech policies and documentation?

    Find all existing DeskTech policies and documentation below. Documentation Service Level Agreement (SLA) for Finance & Business Operations DeskTech Workstation Re-Assignment Policies Administrative Rights Access Loaner Laptops

  • How do I request help from DeskTech?

    DeskTech customers can report issues or request assistance in two different ways: Call the C&IT Help Desk at 313-577-4357. They'll create a ticket for your support request and direct it to the appropriate DeskTech Support Technician in your ...

  • Why does the DeskTech support form not work in my browser?

    The DeskTech support form does not work in Internet Explorer 10 Compatibility View. DeskTech managed computers have Compatibility View turned off by default. If Compatibility View is off (gray icon, not blue) and you are still having issues with the ...

  • Does Wayne State have regularly scheduled system maintenance periods?

    C&IT performs periodic system maintenance to implement updates and ensure all systems are working properly. There are two regularly scheduled maintenance periods: Sunday 2-8 a.m. Thursday 68 a.m. Urgent and emergency updates are install...

  • What are the Administrative Desktop Computer Specifications at Wayne State?

    Specific system requirements for Wayne State University's administrative systems and applications are now available at tech.wayne.edu/help/system-requirements. The specifications listed below are general guidelines for all computers used to acces...

  • How do I access the C&IT Software Delivery share?

    Follow the steps below to access the C&IT Software Delivery share. For DeskTech customers 1. Open an Explorer window and navigate to the W drive, which is automatically mapped on all DeskTech supported computers. 2. Navigate to the CIT Sof...

  • Why can't I use certain programs on my computer?

    Wayne State University's C&IT DeskTech team has implemented an application whitelist to improve security. This whitelist allows pre-authorized programs and programs that you have purposely installed to run on your computer, but prevents unknown a...

  • What should I know about my upgrade to Microsoft Office 2013?

    DeskTech customers with Windows computers are scheduled to receive an upgrade to Office 2013. DeskTech will contact you with the exact date the update will be assigned to your computer. Once assigned, the update will automatically take place the next...

  • How do DeskTech customers manage Windows Updates?

    Wayne State University DeskTech customers receive updates via the DeskTech update system. These updates are critical to maintain the stability and security of your computer and the WSU network. When your computer has new updates to install, you will ...

  • How do DeskTech users get computer help?

    DeskTech users may request services or support for their computers with the Desk Tech Forms. Follow the instructions to request support and contact the Help Desk if you need further assistance. The DeskTech forms are to be used by C&IT Des...

  • How do I request a new computer for a part-time employee?

    DeskTech customers may use the Tech Solutions form to request a shared computer or a computer for a part-time employee. Items acquired through this request will not be part of the annual refresh program and will not incur any annual fees, but will st...

  • How do I request software or computer accessories?

    DeskTech customers may use the Tech Solutions form to request non-standard software installation or replacement computer parts (new mouse, new keyboard, etc.). Go to the form and select Request Software or Computer Accessories. All problems ...

  • How do I add a computer to my department refresh program?

    DeskTech customers may use the Tech Solutions form to request computers or accessories to be added to their department's annual refresh program. This form must be approved by a manager or director. Go to the form and select Add Computer to Depart...

  • How do I report a software, hardware or browser problem?

    DeskTech customers may use the Tech Solutions form to report problems with software, hardware or a browser. Go to the form and select Report a Problem. All problems are addressed on a first come, first serve basis and typical response time is...

  • How do I delete, create or modify an employee's access to a shared drive or user files?

    DeskTech customers may use the Tech Solutions form to request changes to an employee's access to departmental folders or user files. Go to the form and select Request Changes to W:\ Drive or Employee Files. All problems are addressed on a first ...

  • What do I need to know about DeskTech folder redirection?

    What is folder redirection? Your files and settings are most likely stored on your computer's local storage. When DeskTech redirects your folders, these files and settings will be moved to our enterprise storage system. You will still be able to acc...

  • How do I disable computer accounts and access for DeskTech users?

    If an employee has a role change or transfers to a different division of Wayne State University, you may need to close their account and revoke access to their computer. Requests to remove a user account and/or access must be submitted at least one b...

  • How do I get a computer login for a new DeskTech user?

    Desktech customers may use the Tech Solutions form to submit a request to create or delete an employee computer login account. Go to the form and select Request Active Directory Account (computer login). This is also referred to as requesting...

  • How do I contact and/or follow-up with DeskTech Support Technicians?

    If you have requested a service or submitted a ticket to DeskTech, your designated Support Technician(s) will follow-up with you directly regarding your issue. If you need to amend your request or discuss the matter further, please contact the C&...

  • How do I gain access to departmental shared folders or drives?

    Requests to modify or grant access to departmental shared resources must be submitted at least one business day prior to being needed by a director, business manager or delegated personnel. To authorize someone other than a Director or Business Manag...

  • How do I request a laptop or projector for a meeting or event?

    DeskTech customers may use the Tech Solutions form to request equipment (desktop, laptop or projector) for short term use. Go to the form and select Loaner Equipment Request. All problems are addressed on a first come, first serve basis and t...

  • How do I remote into my computer from another location?

    Wayne State University employees may remotely access their desktop. C&IT recommends communicating with departmental IT to verify if a desktop is enabled for a remote session and to find the correct IP address and/or computer name. To gain remote ...

  • How do I create a DeskTech ticket?

    To create a DeskTech ticket, go to go.wayne.edu/desktechsupport, log in with your AccessID and password, and select the appropriate form.

C&IT Help Desk

  • How do I get my free download of Microsoft Office?

    Currently registered Wayne State students are eligible to receive a free download of Microsoft Office! Follow these instructions below to get your download today.

  • What discounts do I get as a Wayne State student or employee?

    Wayne State University works with industry partners to offer discounts on select computers, mobile devices and service contracts. Mobile phone discounts Select service providers provide special discounts for Wayne State University employees and...

  • How do I add security exceptions in Java?

    Newer versions of Java have improved security features to protect computers from the many malicious Java applications on the internet. Java will now block any applications that are not digitally signed to verify the creator's identity. This can ...

  • How do I install IBM SPSS Statistics 22/23?

    Follow the steps below to install IBM SPSS Statistics versions 22 and 23. If you have already installed SPSS and you are experiencing a license error, please skip to step seven. Locate the installation file and double-click it to launch the instal...

  • Can students checkout computers and other equipment?

    The Wayne State Undergraduate Library offers multimedia equipment for checkout to current students. Items include laptops, tablets, keyboards, webcams and more. Learn more at library.wayne.edu/equipmentcheckout.

  • What are the system requirements for Microsoft Office 365?

    Currently registered Wayne State University students are eligible to receive a free, fully-featured copy of Microsoft Office. This may be installed on up to five computers (PC or Mac). Find the full system requirements below. COMPONENT ...

  • What's included in my free download of Microsoft Office?

    A free download of Microsoft Office is available to most Wayne State University students, staff and faculty. The specific features of the download depend on whether you use a Mac or PC. PC Microsoft Office 365 ProPlus 2013 Includes Microsoft W...

  • Where can I find a computer to use on campus?

    Find a list of schools, colleges, departments and units that have computer labs available for student, faculty and staff use at library.wayne.edu. NOTE: Access may be limited to individuals within the unit. For more information, refer to the link...

  • How do I install my free download of Microsoft Office on my Mac?

    Follow the instructions below to install your free copy of Microsoft Office on a personally-owned Mac. You may install Office on up to five personally-owned computers. Your free download off Office is for personal use — do not install it on Way...

  • How do I get help with downloading and installing free Microsoft Office?

    The C&IT Help Desk is available to assist you in logging into your Wayne Connect - Powered by Microsoft account, locating the free Microsoft Office download and installing it on your computer.

  • How do I install my free download of Microsoft Office on a PC?

    Follow the instructions below to install your free copy of Microsoft Office on a personally-owned PC. You my install Office on up to five personally-owned computers. Your free download of Office is for personal use — do not install it on Wayne ...

  • How do I validate my Office 365 product key without verification by email? (For paid version only)

    Users do not have to receive the Office 365 verification via email to their @wayne.edu address. Follow the steps below to receive verification via live chat. Visit Office.com/verify. DO NOT ENTER THE PRODUCT KEY. Click Get Support in the upper r...

  • What should I know about free Microsoft Office at Wayne State? (FAQs)

    Currently registered students and select Wayne State University employees are eligible for a free download of Microsoft Office. Below are some Frequently Asked Questions regarding the program. Who can install and use the free Office 365 products?...

  • What is my serial number for EndNote for Mac?

    If EndNote on a Mac prompts you for the serial number, the application was not installed correctly. The Wayne State University licensed version of EndNote has the serial number automatically embedded — no manual entry is required. Follow th...

  • How can I get student help or tutoring for Adobe programs?

    Students may get help with Adobe Dreamweaver, Encore, Flash, Illustrator, Photoshop and more at the Writing Research and Technology Zone (WRT) in room 2310 of the Undergraduate Library. The Technology Zone offers a wide range of photo, video and...

  • Why can't I use Java in Chrome?

    Google released Chrome 45 and permanently removed all Netscape Plugin Application Programming Interface (NPAPI) support Sept. 1, 2015. This change was made to improve Chrome's security, speed and stability as well as to reduce complexity in the code ...

  • How do I reactivate my free Microsoft Office subscription?

    Users of the free Microsoft Office subscription may experience a prompt to activate or reactivate the software. If you are still eligible for this free subscription, follow the instructions below to reactivate your subscription. Click Sign In. DO...

  • How do I call the C&IT Help Desk?

    The C&IT Help Desk phone number is 313-577-4357. Full contact info for the C&IT Help Desk may be found at tech.wayne.edu/helpdesk. The following phone numbers have been discontinued, but if dialed will still reach the C&IT Help Desk. ...

  • How do I take a screenshot?

    Learn how to take a screenshot on a wide variety of operating systems at take-a-screenshot.org.

  • How can I find out if I'm running the 32 or 64-bit version of Windows?

    Visit Microsoft's support page (determine my bit version) and scroll down to the Automatic version detection results to view what version you are running. Alternatively, you may scroll down to the next section Manually determine which version of...

  • How do I pay for C&IT Help Desk services?

    The C&IT Help Desk accepts the following payment methods. Students may pay with a credit card (VISA or MasterCard only) or money order. Faculty and Staff may pay with a credit card (VISA or MasterCard only), money order or personal check. ...

  • Is there anything I need to bring to the C&IT Help Desk in addition to my computer?

    When you visit the C&IT Help Desk for computer and mobile device diagnostic and repair services, please bring either your power cord or laptop (notebook) power adapter and all appropriate software (operating system software and/or application sof...

  • How do I reset Windows Update components?

    Click the link below to download the Microsoft Fix It tool and reset Windows Update components. http://go.microsoft.com/?linkid=9665683 Run the Fix It tool and follow the steps in the wizard. Advanced users may find advanced manual techniques...

  • How do I run HP Diagnostics?

    HP computers include a diagnostic software tool that tests your computer's hardware for errors. Follow the steps below to run HP Diagnostics. Restart the computer. As the computer boots, press the ESC key when the HP Splash Screen appears. When ...

  • How do I use Windows 8?

    Wayne State University DOES NOT officially support Windows 8. The information below is for general Windows 8 users and is not specific to WSU. Editions of Windows 8 There are four editions of Windows 8 available. Windows 8: For consumers. Wi...

  • How do I run Dell Diagnostics?

    Dell computers include a diagnostic software tool that tests your computer's hardware for errors. Follow the steps below to run Dell Diagnostics. Restart the computer. As the computer boots, press F12 when the Dell Splash Screen appears. When th...

  • How do I disable the wireless option on my printer?

    Most personal printers feature a wireless printing option. Wireless printers broadcast their own signal and interfere with the Wayne State University wireless network in the residence halls, making it difficult for you and your neighbors to get an un...

  • What should I know about using power save mode on my laptop computer?

    Power Save Polling (PSP) mode is a feature that provides extended battery life for laptop computers. The mode requires coordination between an access point (AP) or router and the Wi-Fi adapter. Some APs or routers may not implement the feature correc...

  • How do I submit a request for a project with a C&IT department?

    The Enterprise Applications department in Wayne State University C&IT has developed Project Management Processes that provide a common set of guidelines and tools for all C&IT employees. C&IT is using a Project Proposal Form to collec...

  • How can I contact the C&IT Help Desk?

    The C&IT Help Desk is Wayne State University's campus technology headquarters — a one-stop shop for all your tech support needs. You may contact the Help Desk both virtually and in person. Phone and web The C&IT Help Desk is avail...

  • Why does the Help Desk only support specific software?

    The software support offered by C&IT is limited for numerous reasons. Due to the large population of the Wayne State University community and the requirements of the central systems and services supported, C&IT is unable to offer support for ...

  • Does Wayne State support Windows 8?

    Wayne State University does not currently support Windows 8 because it has not yet been proven to integrate with many of the university's Enterprise Applications. At this time, departmental machines still run nothing more current than a Windows 7 ope...

  • What is the Help Desk store?

    The C&IT Help Desk store provides free and discounted software, tech accessories, and diagnostics and repairs to current Wayne State students, faculty, and staff for academic, departmental, and personal use. The C&IT Help Desk Store operates ...

  • What is the C&IT Help Desk store return policy?

    The C&IT Help Desk follows the below return policy. Refunds are not available for software products that have already been issued a valid product key or access code. Physical products that have been opened are ineligible for refunds unless in...

  • How do I download my software from the C&IT Help Desk store?

    Follow the steps below to download software form the C&IT Help Desk store. Downloads are listed by platform (Windows, Mac, Linux, etc.) and include a PDF with instructions and the product key (if applicable). Log in with your AccessID and pass...

  • How do I update my SAS license?

    Follow the steps below to update a SAS license. Click on the Start menu and under All Programs, click on the folder labeled SAS to expand it. Expand the Utilities folder and select Renew SAS Software. A dialog box will prompt you to browse for t...

  • How do I distribute a software download if I made a purchase on behalf of someone else?

    Purchases from the C&IT Help desk store may be distributed with the following methods. By USB or CD/DVD media: Once downloaded to your computer, you can transfer the software onto a USB drive or stick, or burn it to a disc, and give it to the ...

  • How do I install Office 2010 Pro Plus?

    Follow the steps below to install Microsoft Office 2010 Pro Plus. First check your computer for any versions of Microsoft Office that have been previously downloaded and uninstall them. Once you are sure there are no other versions of Office insta...

  • How do I make a purchase from the C&IT Help Desk store?

    At this time, software purchases must be completed through our secure website at commerce.wayne.edu/helpdesk. Select tech accessories are listed on the site too, but may only be purchased in person at the Help Desk counter.

  • How do I update my SPSS license?

    If you have purchased a license for SPSS, you must enter the code into your software. Follow the steps below to update your SPSS license. Click on the start menu and under All Programs click on the folder labeled IBM SPSS Statistics to expand it. ...

  • How can the C&IT Help Desk store sell at such low prices compared to other retailers?

    Major software vendors provide deep discounts on their software titles to accredited educational institutions. Our Software Support Team negotiates volume and site licenses for the university and is able to offer many popular software titles at these...

  • How can I buy a student or employee version of Adobe products?

    The C&IT licensing agreement has changed and we are no longer able to sell Adobe products for personal use to Wayne State students and employees. You must now buy the student or teacher discounted versions of Adobe software directly from Adobe. ...

  • How can I buy a student or employee version of Microsoft products?

    As the C&IT Help Desk store licensing agreement has changed, we are no longer able to sell Windows operating system products for personal use to Wayne State students and employees. These products can be purchased directly through Microsoft at the...

  • What C&IT Help Desk services am I eligible for as a medical resident?

    Medical residents under Wayne State University are eligible for free and paid software through the C&IT Help Desk store, with the exception of Office 365 (free version) and SPSS for Students (free version). Wayne State medical residents must purc...

  • How do I make changes to the Mac OS X firewall?

    Follow the steps below to make changes to the Mac OS X firewall. Choose System Preferences from the Apple menu in the upper left corner of the display. Click Sharing in the System Preferences window. Click the Firewall button. If window states ...

  • How can I get SPSS is I am an employee AND a student?

    SPSS for Students is now visible under the Student Software tab at commerce.wayne.edu/helpdesk. SPSS is still available for free to all WSU students in an enrolled course or undertaking research assignment (for graduate students). Note: If you a...

  • How do I connect to the WSU FTP server?

    The Wayne State University FTP server is a file repository that provides access to a wide variety of current software via a high-speed campus network. If you are connecting via the WSU campus network or via the VPN, the FTP server will request you...

  • Who is eligible for Help Desk software and service?

    Licensed software from the C&IT Help Desk is available exclusively to current Wayne State University students, faculty and staff for departmental and non-university owned (personal) computers (restrictions apply). Retirees and alumni are not curr...

  • Where are the SPSS lab locations on campus?

    SPSS labs are found at the following Wayne State locations. Undergraduate Library (UGL), 5155 Gullen Mall First floor 24 hour area. Second floor classroom lab area. School of Business Administration, Prentis Building, 5201 Cass Room 5 o...

  • What software is available through the C&IT Help Desk store?

    The C&IT Help Desk store provides free and discounted software to current students, faculty and staff for academic, departmental and personal use. This service aims to: Reduce the cost of desktop software that has universal interest through vo...

  • How do I get the Wayne State Mobile app?

    The Wayne State Mobile App offers students, faculty, staff and alumni an easy way to access information about Wayne State University on the go, including: Wayne Connect email and calendar Parking availability Class Schedule OneCard balance Rep...

  • What types of payment does the C&IT Help Desk store accept?

    The C&IT Help Desk store accepts the following forms of payment. Students: Credit card, debit card or money order. Faculty and Staff (for employee owned software): Credit card, debit card, money order or check. Faculty and Staff (for depa...

  • How do I get my software from the C&IT Help Desk store?

    Software may be retrieved from the C&IT Help Desk store by the following methods. By download under the My Account > My Downloadable Products (left-hand side). Not all products are available via download at this time. By pick up at our lo...

  • What are the latest changes to SPSS at Wayne State?

    SPSS for Students is now available as a self service download (free) through the C&IT Help Desk store at commerce.wayne.edu/helpdesk. We've updated our process to allow those with student only (not employee) status 24/7 instant access to downl...

  • Where can I find my SPSS activation code?

    Once you've completed the checkout for SPSS through the C&IT Help Desk store, you will find the activation code on the My Downloads tab. There you'll find a link entitled Product Key & Installation Instructions. This is a PDF docume...

  • How can I find out which version of macOS I am using?

    Visit Apple's support page (Finding the OS X version and build information on your Mac). Alternatively, you can click the Apple icon in the upper left-hand corner and then select About this Mac.

  • How do I configure the WSU-SECURE wireless network on Mac OS X 10.9 Mavericks?

    WSU-SECURE is available for most modern phones, tablets and computers. Learn more with article 113550 in the C&IT Knowledge Base.

  • How do I revert to a previous version of Java?

    Java 8 automatically downloads updates. If you find that an updated version of Java has interrupted your use of Wayne State University administrative systems, uninstall that version and install an older version. How to uninstall To uninstall Jav...

  • What are the Terms of Service for Help Desk repairs?

    Wayne State University C&IT Help Desk Repairs Terms of Service Agreement The Wayne State University (WSU) division of Computing & Information Technology (C&IT) provides limited computer diagnostic and repair services on supported perso...

  • How do I edit my Java whitelist if the "Edit Site List..." button is not available?

    If you are trying to add sites such as Banner to your Java whitelist, but do not see the Edit Site List button, you likely have 64-bit Java installed. This feature is not present in 64-bit Java. To resolve this problem, uninstall 64-bit Java and ...

Tech Solutions

  • When do agents receive emails from Tech Solutions?

    Agents will receive emails from Tech Solutions upon ticket creation and edits to tickets of which they or their team are assigned. Agents, however, will not receive emails for edits that they have made. Agents receive emails depending on the status ...

  • When do I receive emails from Tech Solutions?

    There are five instances in which a customer will receive an email from Tech Solutions. Click the email title below to see what the email will look like. New ticket: Whenever a new ticket is created, whether through contacting the Help Desk or dir...