C&IT Help Desk

• Where can I find a computer to use on campus?

  Find a list of schools, colleges, departments and units that have computer labs available for student, faculty and staff use at library.wayne.edu. NOTE: Access may be limited to individuals within the unit. For more information, refer to the links an...

• What is the Help Desk store?

  The C&IT Help Desk store provides free and discounted software, tech accessories, and diagnostics and repairs to current Wayne State students, faculty, and staff for academic, departmental, and personal use. The C&IT Help Desk Store operates ...

• What is the C&IT Help Desk store return policy?

  The C&IT Help Desk follows the below return policy. Refunds are not available for software products that have already been issued a valid product key or access code. Physical products that have been opened are ineligible for refunds unless in the...

• How do I download my software from the C&IT Help Desk store?

  Follow the steps below to download software from the C&IT Help Desk store. Downloads are listed by platform (Windows, Mac, Linux, etc.) and include a PDF with instructions and the product key (if applicable). Log in with your AccessID and passwo...

• How do I distribute a software download if I made a purchase on behalf of someone else?

  Purchases from the C&IT Help desk store may be distributed with the following methods.By departmental shared network drive: If your department has a shared drive, you can download the software to a shared folder on the drive that both you and the...

• How do I make a purchase from the C&IT Help Desk store?

  At this time, software purchases must be completed through our secure website at commerce.wayne.edu/helpdesk. Select tech accessories are listed on the site too, but may only be purchased in person at the Help Desk counter.

• How can the C&IT Help Desk store sell at such low prices compared to other retailers?

  Major software vendors provide deep discounts on their software titles to accredited educational institutions. Our Software Support Team negotiates volume and site licenses for the university and is able to offer many popular software titles at these...

• How can I buy a student or employee version of Adobe products?

  Adobe Create Cloud is available to employees for purchase through their department. ? Visit https://shop.prod.wayne.edu/helpdesk/helpdesk/ to purchase the software or from Adobe directly using the student discount: https://www.adobe.com/creativecloud/buy/students.html

• How can I buy a student or employee version of Microsoft products?

  As the C&IT Help Desk store licensing agreement has changed, we are no longer able to sell Windows operating system products for personal use to Wayne State students and employees. These products can be purchased directly through Microsoft at the...

• What C&IT Help Desk services am I eligible for as a medical resident?

  Medical residents under Wayne State University are eligible for free and paid software through the C&IT Help Desk store, with the exception of Office 365 (free version) and SPSS for Students (free version). Wayne State medical residents must purc...

• How can I get SPSS as a student?

  SPSS for Students is now visible under the Student Software tab at commerce.wayne.edu/helpdesk. SPSS is still available for free to all WSU students in an enrolled course or undertaking research assignments (for graduate students). Note: If you are a...

• How do I clear my web browser's cache?

  Clearing the cache and cookies in your web browser may resolve unexpected errors you receive while using Wayne State systems.

• Who is eligible for Help Desk software and service?

  Licensed software from the C&IT Help Desk is available exclusively to current Wayne State University students, faculty and staff for departmental and non-university owned (personal) computers (restrictions apply). Retirees and alumni are not curr...

• Where are the SPSS lab locations on campus?

  SPSS labs are found at the following Wayne State locations.

• What software is available through the C&IT Help Desk store?

  The C&IT Help Desk store provides free and discounted software to current students, faculty and staff for academic, departmental and personal use. This service aims to:Reduce the cost of desktop software that has universal interest through volume...

• What types of payment does the C&IT Help Desk store accept?

  The C&IT Help Desk store accepts the following forms of payment. Students: Credit card, debit card or money order.Faculty and Staff (for employee owned software): Credit card, debit card, money order or check.Faculty and Staff (for department ow...

• How do I get my software from the C&IT Help Desk store?

  Software may be retrieved from the C&IT Help Desk store by the following methods. By download under the My Account > My Downloadable Products (left-hand side). Not all products are available via download at this time.By pick up at our locatio...

• What are the latest changes to SPSS at Wayne State?

  SPSS for Students is now available as a self service download (free) through the C&IT Help Desk store at commerce.wayne.edu/helpdesk. We've updated our process to allow those with student only (not employee) status 24/7 instant access to download...

• Where can I find my SPSS activation code?

  Once you've completed the checkout for SPSS through the C&IT Help Desk store, you will find the activation code on the My Downloads tab. There you'll find a link entitled Product Key & Installation Instructions. This is a PDF document that y...

• How can I find out which version of macOS I am using?

  Visit Apple's support page Finding the OS X version and build information on your Mac. Alternatively, you can click the Apple icon in the upper left-hand corner and then select About this Mac.

• How do I pay for C&IT Help Desk services?

  The C&IT Help Desk accepts the following payment methods. Students may pay with a credit card (VISA or MasterCard only) or money order.Faculty and Staff may pay with a credit card (VISA or MasterCard only), money order or personal check. NOTE: ...

• Is there anything I need to bring to the C&IT Help Desk in addition to my computer?

  When you visit the C&IT Help Desk for computer and mobile device diagnostic and repair services, please bring either your power cord or laptop (notebook) power adapter and all appropriate software (operating system software and/or application sof...

• How do I reset Windows Update components?

  Click the link below to download the Microsoft Fix It tool and reset Windows Update components. http://go.microsoft.com/?linkid=9665683 Run the Fix It tool and follow the steps in the wizard.Advanced users may find advanced manual techniques: suppo...

• How do I run HP Diagnostics?

  HP computers include a diagnostic software tool that tests your computer's hardware for errors. Follow the steps below to run HP Diagnostics. 1. Restart the computer. 2. As the computer boots, press the ESC key when the HP Splash Screen appears. 3. ...

• How do I run Dell Diagnostics?

  Dell computers include a diagnostic software tool that tests your computer's hardware for errors. Follow the steps below to run Dell Diagnostics. 1. Restart the computer. 2. As the computer boots, press F12 when the Dell Splash Screen appears. 3. Wh...

• How do I verify my identity for Help Desk support?

  ID verification via video call is required for select IT support requests that involve the use or change of personal information, e.g., password resets, two-factor authentication account changes, international support, etc.For security purposes, this...

• What are the Terms of Service for Help Desk repairs?

  Wayne State University C&IT Help Desk Repairs Terms of Service Agreement The Wayne State University (WSU) division of Computing & Information Technology (C&IT) provides limited computer diagnostic and repair services on supported personal...

• Can students checkout computers and other equipment?

  The Wayne State Undergraduate Library offers multimedia equipment for checkout to current students. Items include laptops, tablets, keyboards, webcams and more. Learn more at library.wayne.edu/equipmentcheckout.

• How can I contact the C&IT Help Desk?

  The C&IT Help Desk is Wayne State University's campus technology headquarters -- a one-stop shop for all your tech support needs. You may contact the Help Desk both virtually and in person. The C&IT Help Desk is available for support Monday t...

• Why does the Help Desk only support specific software?

  The software support offered by C&IT is limited for numerous reasons. Due to the large population of the Wayne State University community and the requirements of the central systems and services supported, C&IT is unable to offer support for ...

• How do I update my SAS license?

  Follow the steps below to update a SAS license. Click on the Start menu and under All Programs, click on the folder labeled SAS to expand it.Expand the Utilities folder and select Renew SAS Software.A dialog box will prompt you to browse for the SID...

• How do I update my SPSS license?

  If you have purchased a license for SPSS, you must enter the code into your software. Follow the steps below to update your SPSS license. Click on the start menu and under All Programs click on the folder labeled IBM SPSS Statistics to expand it.Sele...

• How do I make changes to the Mac OS X firewall?

  Follow the steps below to make changes to the Mac OS X firewall. Choose System Preferences from the Apple menu in the upper left corner of the display.Click Sharing in the System Preferences window.Click the Firewall button.If window states Firewall ...

• How do I connect to the WSU FTP server?

  The Wayne State University FTP server is a file repository that provides access to a wide variety of current software via a high-speed campus network. If you are connecting via the WSU campus network or via the VPN, the FTP server will request your A...

• How do I get the Wayne State Mobile app?

  The Wayne State Mobile App offers students, faculty, staff and alumni an easy way to access information about Wayne State University on the go, including: Wayne Connect email and calendarParking availabilityClass ScheduleOneCard balance The app is ...

• How do I install IBM SPSS Statistics 25?

  Instructions will be included with your download when you acquire the software from the C&IT Help Desk. You can purchase the software from commerce.wayne.edu/helpdesk/. Please note: SPSS releases 24 and 25 are not officially supported on Catalina...

• How do I enable Flash in Google Chrome?

  Some webpages still require the use of Adobe Flash to function properly, such as Xfinity on Campus and some training resources.

• What are the system requirements for Microsoft Office 365?

  Currently registered Wayne State University students are eligible to receive a free, fully-featured copy of Microsoft Office. This may be installed on up to five computers (PC or Mac). Find the full system requirements at: products.office.com/en-us/o...

• What's included in my free download of Microsoft Office?

  A free download of Microsoft Office is available to most Wayne State University students, staff and faculty. The specific features of the download depend on whether you use a Mac or PC. PC Microsoft Office includes Microsoft WordMicrosoft ExcelMicro...

• How do I install my free download of Microsoft Office on my Mac?

  Follow the instructions below to install your free copy of Microsoft Office on a personally-owned Mac. You may install Office on up to five personally-owned computers. Your free download off Office is for personal use -- do not install it on Wayne St...

• How do I get help with downloading and installing free Microsoft Office?

  The C&IT Help Desk is available to assist you in logging into your Wayne Connect account, locating the free Microsoft Office download and installing it on your computer.

• How do I install my free download of Microsoft Office on a PC?

  Follow the instructions below to install your free copy of Microsoft Office on a personally-owned PC. You my install Office on up to five personally-owned computers. Your free download of Office is for personal use -- do not install it on Wayne State...

• How do I validate my Office 365 product key without verification by email? (For paid version only)

  Users do not have to receive the Office 365 verification via email to their @wayne.edu address. Follow the steps below to receive verification vialive chat. 1. Visit Office.com/verify. 2. DO NOT ENTER THE PRODUCT KEY. 3. Click Get Support in the upp...

• What should I know about free Microsoft Office at Wayne State? (FAQs)

  Currently registered students and select Wayne State University employees are eligible for a free download of Microsoft Office. Below are some Frequently Asked Questions regarding the program.Who can install and use the free Office 365 products?All s...

• How can I purchase software through CDW-G in WayneBuy?

  Select software can be purchased by employees through CDW-G in WayneBuy.

• How can I get student help or tutoring for Adobe programs?

  Students may get help with Adobe Dreamweaver, Encore, Flash, Illustrator, Photoshop, and more at the Writing Research and Technology Zone (WRT) in room 2310 of the Undergraduate Library. The Technology Zone offers a wide range of photo, video, and so...

• How do I reactivate my free Microsoft Office subscription?

  Users of the free Microsoft Office subscription may experience a prompt to activate or reactivate the software. If you are still eligible for this free subscription, follow the instructions below to reactivate your subscription. 1. Click Sign In. DO...

• How do I call the C&IT Help Desk?

  The C&IT Help Desk phone number is 313-577-4357. Full contact info for the C&IT Help Desk may be found at tech.wayne.edu/helpdesk.

• How do I take a screenshot?

  Learn how to take a screenshot on a wide variety of devices and operating systems at take-a-screenshot.org.

• How can I find out if I'm running the 32 or 64-bit version of Windows?

  Visit Microsoft's support page "determine my bit version" and scroll down to the Automatic version detection results to view what version you are running. Alternatively, you may scroll down to the next section Manually determine which version of Wind...

• How do I enable pop-ups in my web browser?

  Pop-ups may be enabled in your web browser. Follow the steps below to enable pop-ups in Firefox, Safari or Internet Explorer (Google Chrome is not recommended as it cannot be used for all activities).

• How does an employee of the university with student status get SPSS?

  If you are an employee of the university with student status (e.g. faculty/student or staff/student) you will need to be manually verified before you are able to view and download SPSS for Students through our online store by completing the SPSS Empl...

• How do I disable the wireless option on my printer?

  Most personal printers feature a wireless printing option. Wireless printers broadcast their own signal and interfere with the Wayne State University wireless network in the residence halls, making it difficult for you and your neighbors to get an un...

• What should I know about using power save mode on my laptop computer?

  Power Save Polling (PSP) mode is a feature that provides extended battery life for laptop computers. The mode requires coordination between an access point (AP) or router and the Wi-Fi adapter. Some APs or routers may not implement the feature correc...

• What discounts do I get as a Wayne State student or employee?

  Wayne State University works with industry partners to offer discounts on select computers, mobile devices and service contracts. Mobile phone discounts Select service providers provide special discounts for Wayne State University employees and/ore s...

• How do I get my free download of Microsoft Office?

  Currently registered Wayne State students are eligible to receive a free download of Microsoft Office! Follow these instructions below to get your download today.

Campus and Classroom Technology Services

• How do I rent and return a laptop from a C&IT laptop locker?

  Laptops are available for students to check out for free for up to five hours from laptop lockers in the STEM Innovation Center and the Undergraduate Library. Follow the instructions below to check out a laptop. Press Laptop Rental. Scan the barcode ...

• How do I request a new computer for a part-time employee?

  Campus and Classroom Technology Services (CCTS) customers may use this form to request a shared computer or a computer for a part-time employee. Items acquired through this request will not be part of the annual refresh program and will not incur any...

• How do I know what technology is in a classroom?

  Campus and Classroom Technology Services (CCTS) offers an interactive directory of the general purpose classroom spaces on Wayne State University's main campus and satellite campuses.The information compiled in this directory includes room locations,...

• How do I add a computer to my department refresh program?

  Campus and Classroom Technology Services (CCTS)customers may use the Add Computer to Department Refresh Program form to request computers or accessories to be added to their department's annual refresh program. Please note that this form must be appr...

• Why do I receive a security alert when accessing the Departmental Shared Drive Access Portal from my personal device?

  When accessing the Departmental Shared Drive Access Portal from an unmanaged WSU device, users may receive an SSL certificate check alert notifying them that the connection is unsecure.

• What is the Departmental Shared Drive Access Portal, and who can use it?

  The Wayne State University Departmental Shared Drive Access Portal allows users to manage access to their W: drive—or departmental shared files and/or drives stored on Wayne State servers—via self-service.

• How do I modify access in the Departmental Shared Drive Access Portal?

  The following guide will show you how to modify folder access using the self-service portal. ?

• How do I view the access permissions of my direct report employees?

  The following guide will show you how to view folder permissions of your direct report employee.

• Understanding folder level access when using Departmental Shared Drive Access Portal

  Access is delegated at the second level by C&IT. This is mainly to prevent accidental moves of folders and to maintain security.

• What are role groups?

  Roles Groups are bundled folders based on an employee's job role within their department.

• How do I delete, create or modify an employee's access to a shared drive or user files?

  Campus and Classroom Technology Services (CCTS)customers may use this form to request changes to an employee's access to departmental folders or user files.All problems are addressed on a first-come, first-serve basis and the typical response time is...

• How do I request ownership of a folder in the Departmental Shared Drive Portal?

  Ownership of a Role Group can be obtained by submitting a department data request ticket.

• What are the types of Reports that I can generate?

  There are three different types of reports that users can generate: Individual Reports, Owner’s Access Reports and Direct Report’s Access.

• How do CCTS customers manage Windows updates?

  Wayne State University Campus and Classroom Technology Services (CCTS) customers receive updates via the CCTS update system. These updates are critical to maintaining the stability and security of your computer and the WSU network. When your computer...

• What is PatchMyPC and how do I update my university-managed Windows computer?

  C&IT uses PatchMyPC to manage and update all third-party applications on university-managed Windows computer

• How do I request a loaner laptop for university international travel?

  Wayne State offers specially configured loaner laptops to mitigate cybersecurity risks during international travel. Using these loaner laptops or tablets provides travelers with necessary applications and information while minimizing cybersecurity th...

• What is an Owl camera and how do I request one?

  C&IT, in partnership with the Office for Teaching and Learning (OTL), has acquired a small number of Owl cameras for use in classes and meetings. To request a device, fill out the Owl Hyflex Camera Request Form. Once submitted, a consultation to...

• How do I create a support request ticket with CCTS?

  To create a Campus and Classroom Technology Services (CCTS) support request ticket, go to go.wayne.edu/CCTS, log in with your AccessID and password, and select the appropriate form.

• Where can I find CCTS policies and documentation?

  Find all existing Campus and Classroom Technology Services (CCTS) policies and documentation below.DocumentationService Level Agreement (SLA) for Finance & Business OperationsDeskTech Workstation Re-AssignmentPoliciesAdministrative Rights AccessL...

• How do I request help from CCTS?

  Campus and Classroom Technology Services (CCTS) customers can report issues or request assistance in two different ways:Call the C&IT Help Desk at 313-577-4357. They'll create a ticket for your support request and direct it to the appropriate Des...

• Does Wayne State have regularly scheduled system maintenance periods?

  C&IT performs periodic system maintenance to implement updates and ensure all systems are working properly. There are two regularly scheduled maintenance periods: Sunday 2 - 8 a.m.Thursday 6 - 8 a.m. Urgent and emergency updates are installed ...

• How can I change the homepage in my web browser?

  To change the homepage of your web browser, follow the instructions provided by the developers: Microsoft Edge (and Internet Explorer)Google ChromeMozilla FirefoxSafari

• What do I need to know about CCTS folder redirection?

  What is folder redirection? Your files and settings are most likely stored on your computer's local storage. You will be able to access your files through the Windows file system as always, but they will now be stored on our central servers. Your fil...

• How do I disable computer accounts and access for CCTS users?

  If an employee has a role change or transfers to a different division of Wayne State University, you may need to close their account and revoke access to their computer. Requests to remove a user account and/or access must be submitted at least one b...

• How do I contact and/or follow up with CCTS Support Technicians?

  If you have requested a service or submitted a ticket to Campus and Classroom Technology Services (CCTS), your designated Support Technician(s) will follow-up with you directly regarding your issue. If you need to amend your request or discuss the ma...

• How do I gain access to departmental shared folders or drives?

  Requests to modify or grant access to departmental shared resources must be submitted at least one business day prior to being needed by a director, business manager, or delegated personnel. To authorize someone other than a Director or Business Mana...

• How do I request a laptop or projector for a meeting or event?

  Campus and Classroom Technology Services (CCTS) customers may use the Request Loaner Equipment to request equipment (desktop, laptop, or projector) for short-term use.University employees can request a loaner laptop for university-related internation...

• What should I know about BitLocker Drive Encryption?

  What is BitLocker?BitLocker Drive Encryption is a data protection feature available in enterprise editions of Windows. BitLocker provides enhanced protection against data theft or exposure on computers that are lost or stolen, and more secure data de...

• Why does the CCTS support form not work in my browser?

  The Campus and Classroom Technology Services (CCTS) support form does not work in Internet Explorer 10 Compatibility View. CCTS managed computers have Compatibility View turned off by default. If Compatibility View is off (gray icon, not blue) and yo...

• How do I access the C&IT Software Delivery share?

  Follow the steps below to access the C&IT Software Delivery share:

• How can I access my department's W: drive from my personal device?

  Many departments use the W: drive to store important files. If you are a CCTS user, your personal files are also saved to a server. If you are working remotely, it is possible to access these files from your personal device.

• Why can't I use certain programs on my computer?

  Wayne State University's C&IT Campus and Classroom Technology Services (CCTS) team has implemented an application allowlist to improve security. This allowlist allows pre-authorized programs and programs that you have purposely installed to run o...

• How do CCTS customers manage macOS updates?

  Follow the steps below to install macOS updates on a C&IT-managed computer.On the pop-up prompt, select Start now or a deferral time period for when you would like updates to be installed. Click Submit.The update(s) will install at the time you c...

• How do I request software or computer accessories?

  Campus and Classroom Technology Services (CCTS)customers may use this form to request non-standard software installation or replacement computer parts (new mouse, new keyboard, etc.).All problems are addressed on a first come, first serve basis and t...

• How do I report a software, hardware or browser problem?

  Campus and Classroom Technology Services (CCTS)customersCampus and Classroom Technology Services (CCTS)customers may use these forms to report problems with software, hardware or a browser.All problems are addressed on a first-come, first-serve basis...

• How can I access my department's W: drive on a Mac?

  The following article provides step-by-step instructions on how to map the w:drive on a Mac.

• How do CCTS users get computer help?

  Campus and Classroom Technology Services (CCTS) users may request services or support for their computers with the CCTS forms. Follow the instructions to request support and contact the C&IT Help Desk if you need further assistance. The CCTS form...

• How do I get a computer login for a new CCTS user?

  Campus and Classroom Technology Services (CCTS) customers may use the Request Active Directory Account (Computer Login) to submit a request to create or delete an employee computer login account.This is also referred to as requesting a new user accou...

• How do I use Remote Desktop Protocol to connect to my office computer from another location?

  Wayne State employees that use a university-owned Windows desktop computer can use Microsoft’s Remote Desktop Protocol (RDP) to do university business from an off-campus location.

Virtual Desktop Infrastructure

• VMware Horizon client: How do I access my flash drive and/or shared folder(s) in my Linux VM?

  Follow the steps below to access your flash drive or shared folders in Linux VM with the VMware Horizon client. NOTE: Access to local drives is ONLY possible from the VMware Horizon client, not the HTML access portal.Once logged into the VDI client (...

• How to upgrade the VMware Horizon desktop client

  Follow the steps below to upgrade the VMware Horizon desktop client.Method 1: Upgrade from the existing clientClick the options drop-down and select Software Updates.Follow the prompts to install the update. Once complete, you may have to restart you...

• How do I access Wayne State virtual desktop infrastructure (VDI)?

  Follow the steps below to access the VMware Horizon Client (recommended for full functionality). VDI requires Microsoft multi-factor authentication. Learn more about MFA at tech.wayne.edu/2fa.

• How do I reset my desktop in the VMware Horizon desktop client?

  There may be cases in which your virtual session experiences performance issues. When this occurs, C&IT recommends resetting your desktop. Please note that resetting your desktop will cause any unsaved data to be lost.Follow the steps below to re...

• What do I do if my mouse and keyboard do not work in vLAB? (macOS Ventura)

  Users may find that their keyboard and mouse do not function within vLAB while using macOS Ventura. Follow the steps below to enable Input Monitoring and resolve this issue.Close the VMware Horizon Client.Click the Apple icon in the top left corner t...