C&IT Help Desk

• Where can I find a computer to use on campus?

  Find a list of schools, colleges, departments and units that have computer labs available for student, faculty and staff use at library.wayne.edu. NOTE: Access may be limited to individuals within the unit. For more information, refer to the links an...

• What are the Terms of Service for Help Desk repairs?

  Wayne State University C&IT Help Desk Repairs Terms of Service Agreement The Wayne State University (WSU) division of Computing & Information Technology (C&IT) provides limited computer diagnostic and repair services on supported personal...

• Can students checkout computers and other equipment?

  The Wayne State Undergraduate Library offers multimedia equipment for checkout to current students. Items include laptops, tablets, keyboards, webcams and more. Learn more at library.wayne.edu/equipmentcheckout.

• How do I pay for C&IT Help Desk services?

  The C&IT Help Desk accepts the following payment methods. Students may pay with a credit card (VISA or MasterCard only) or money order.Faculty and Staff may pay with a credit card (VISA or MasterCard only), money order or personal check. NOTE: ...

• Is there anything I need to bring to the C&IT Help Desk in addition to my computer?

  When you visit the C&IT Help Desk for computer and mobile device diagnostic and repair services, please bring either your power cord or laptop (notebook) power adapter and all appropriate software (operating system software and/or application sof...

• How do I run Dell Diagnostics?

  Dell computers include a diagnostic software tool that tests your computer's hardware for errors. Follow the steps below to run Dell Diagnostics. 1. Restart the computer. 2. As the computer boots, press F12 when the Dell Splash Screen appears. 3. Wh...

• How do I update my SAS license?

  Follow the steps below to update a SAS license. Click on the Start menu and under All Programs, click on the folder labeled SAS to expand it.Expand the Utilities folder and select Renew SAS Software.A dialog box will prompt you to browse for the SID...

• How do I update my SPSS license?

  If you have purchased a license for SPSS, you must enter the code into your software. Follow the steps below to update your SPSS license. Click on the start menu and under All Programs click on the folder labeled IBM SPSS Statistics to expand it.Sele...

• How do I make changes to the Mac OS X firewall?

  Follow the steps below to make changes to the Mac OS X firewall. Choose System Preferences from the Apple menu in the upper left corner of the display.Click Sharing in the System Preferences window.Click the Firewall button.If window states Firewall ...

• How can I purchase software through CDW-G in WayneBuy?

  Select software can be purchased by employees through CDW-G in WayneBuy.

• How do I connect to the WSU FTP server?

  The Wayne State University FTP server is a file repository that provides access to a wide variety of current software via a high-speed campus network. If you are connecting via the WSU campus network or via the VPN, the FTP server will request your A...

• What are the system requirements for Microsoft Office 365?

  Currently registered Wayne State University students are eligible to receive a free, fully-featured copy of Microsoft Office. This may be installed on up to five computers (PC or Mac). Find the full system requirements at: products.office.com/en-us/o...

• What's included in my free download of Microsoft Office?

  A free download of Microsoft Office is available to most Wayne State University students, staff and faculty. The specific features of the download depend on whether you use a Mac or PC. PC Microsoft Office includes Microsoft WordMicrosoft ExcelMicro...

• How do I install my free download of Microsoft Office on my Mac?

  Follow the instructions below to install your free copy of Microsoft Office on a personally-owned Mac. You may install Office on up to five personally-owned computers. Your free download off Office is for personal use -- do not install it on Wayne St...

• How do I get help with downloading and installing free Microsoft Office?

  The C&IT Help Desk is available to assist you in logging into your Wayne Connect account, locating the free Microsoft Office download and installing it on your computer.

• How do I install my free download of Microsoft Office on a PC?

  Follow the instructions below to install your free copy of Microsoft Office on a personally-owned PC. You my install Office on up to five personally-owned computers. Your free download of Office is for personal use -- do not install it on Wayne State...

• How do I validate my Office 365 product key without verification by email? (For paid version only)

  Users do not have to receive the Office 365 verification via email to their @wayne.edu address. Follow the steps below to receive verification vialive chat. 1. Visit Office.com/verify. 2. DO NOT ENTER THE PRODUCT KEY. 3. Click Get Support in the upp...

• What should I know about free Microsoft Office at Wayne State? (FAQs)

  Currently registered students and select Wayne State University employees are eligible for a free download of Microsoft Office. Below are some Frequently Asked Questions regarding the program.Who can install and use the free Office 365 products?All s...

• How does an employee of the university with student status get SPSS?

  If you are an employee of the university with student status (e.g. faculty/student or staff/student) you will need to be manually verified before you are able to view and download SPSS for Students through our online store by completing the SPSS Empl...

• How do I reactivate my free Microsoft Office subscription?

  Users of the free Microsoft Office subscription may experience a prompt to activate or reactivate the software. If you are still eligible for this free subscription, follow the instructions below to reactivate your subscription. 1. Click Sign In. DO...

• What is the Help Desk store?

  The C&IT Help Desk store provides free and discounted software, tech accessories, and diagnostics and repairs to current Wayne State students, faculty, and staff for academic, departmental, and personal use. The C&IT Help Desk Store operates ...

• What is the C&IT Help Desk store return policy?

  The C&IT Help Desk follows the below return policy. Refunds are not available for software products that have already been issued a valid product key or access code. Physical products that have been opened are ineligible for refunds unless in the...

• How do I download my software from the C&IT Help Desk store?

  Follow the steps below to download software from the C&IT Help Desk store. Downloads are listed by platform (Windows, Mac, Linux, etc.) and include a PDF with instructions and the product key (if applicable). Log in with your AccessID and passwo...

• How do I distribute a software download if I made a purchase on behalf of someone else?

  Purchases from the C&IT Help desk store may be distributed with the following methods.By departmental shared network drive: If your department has a shared drive, you can download the software to a shared folder on the drive that both you and the...

• How do I verify my identity for Help Desk support?

  ID verification via video call is required for select IT support requests that involve the use or change of personal information, e.g., password resets, two-factor authentication account changes, international support, etc.For security purposes, this...

• How do I make a purchase from the C&IT Help Desk store?

  At this time, software purchases must be completed through our secure website at commerce.wayne.edu/helpdesk. Select tech accessories are listed on the site too, but may only be purchased in person at the Help Desk counter.

• How can I buy a student or employee version of Adobe products?

  Adobe Create Cloud is available to employees for purchase through their department. ? Visit https://shop.prod.wayne.edu/helpdesk/helpdesk/ to purchase the software or from Adobe directly using the student discount: https://www.adobe.com/creativecloud/buy/students.html

• How can I buy a student or employee version of Microsoft products?

  As the C&IT Help Desk store licensing agreement has changed, we are no longer able to sell Windows operating system products for personal use to Wayne State students and employees. These products can be purchased directly through Microsoft at the...

• What C&IT Help Desk services am I eligible for as a medical resident?

  Medical residents under Wayne State University are eligible for free and paid software through the C&IT Help Desk store, with the exception of Office 365 (free version) and SPSS for Students (free version). Wayne State medical residents must purc...

• How can I get SPSS as a student?

  SPSS for Students is now visible under the Student Software tab at commerce.wayne.edu/helpdesk. SPSS is still available for free to all WSU students in an enrolled course or undertaking research assignments (for graduate students). Note: If you are a...

• Who is eligible for Help Desk software and service?

  Licensed software from the C&IT Help Desk is available exclusively to current Wayne State University students, faculty and staff for departmental and non-university owned (personal) computers (restrictions apply). Retirees and alumni are not curr...

• Where are the SPSS lab locations on campus?

  SPSS labs are found at the following Wayne State locations.

• What software is available through the C&IT Help Desk store?

  The C&IT Help Desk store provides free and discounted software to current students, faculty and staff for academic, departmental and personal use. This service aims to:Reduce the cost of desktop software that has universal interest through volume...

• What types of payment does the C&IT Help Desk store accept?

  The C&IT Help Desk store accepts the following forms of payment. Students: Credit card, debit card or money order.Faculty and Staff (for employee owned software): Credit card, debit card, money order or check.Faculty and Staff (for department ow...

• How do I get my software from the C&IT Help Desk store?

  Software may be retrieved from the C&IT Help Desk store by the following methods. By download under the My Account > My Downloadable Products (left-hand side). Not all products are available via download at this time.By pick up at our locatio...

• What are the latest changes to SPSS at Wayne State?

  SPSS for Students is now available as a self service download (free) through the C&IT Help Desk store at commerce.wayne.edu/helpdesk. We've updated our process to allow those with student only (not employee) status 24/7 instant access to download...

• Where can I find my SPSS activation code?

  Once you've completed the checkout for SPSS through the C&IT Help Desk store, you will find the activation code on the My Downloads tab. There you'll find a link entitled Product Key & Installation Instructions. This is a PDF document that y...

• How do I get my free download of Microsoft Office?

  Currently registered Wayne State students are eligible to receive a free download of Microsoft Office! Follow these instructions below to get your download today.

Campus and Classroom Technology Services

• Where can I find CCTS policies and documentation?

  Find all existing Campus and Classroom Technology Services (CCTS) policies and documentation below.DocumentationService Level Agreement (SLA) for Finance & Business OperationsDeskTech Workstation Re-AssignmentPoliciesAdministrative Rights AccessL...

• Does Wayne State have regularly scheduled system maintenance periods?

  C&IT performs periodic system maintenance to implement updates and ensure all systems are working properly. There are two regularly scheduled maintenance periods: Sunday 2 - 8 a.m.Thursday 6 - 8 a.m. Urgent and emergency updates are installed ...

• How do CCTS customers manage Windows updates?

  Wayne State University Campus and Classroom Technology Services (CCTS) customers receive updates via the CCTS update system. These updates are critical to maintaining the stability and security of your computer and the WSU network. When your computer...

• How can I access my department's W: drive from my personal device?

  Many departments use the W: drive to store important files. If you are a CCTS user, your personal files are also saved to a server. If you are working remotely, it is possible to access these files from your personal device.

• What do I need to know about CCTS folder redirection?

  What is folder redirection? Your files and settings are most likely stored on your computer's local storage. You will be able to access your files through the Windows file system as always, but they will now be stored on our central servers. Your fil...

• How do I disable computer accounts and access for CCTS users?

  If an employee has a role change or transfers to a different division of Wayne State University, you may need to close their account and revoke access to their computer. Requests to remove a user account and/or access must be submitted at least one b...

• How do I contact and/or follow up with CCTS Support Technicians?

  If you have requested a service or submitted a ticket to Campus and Classroom Technology Services (CCTS), your designated Support Technician(s) will follow-up with you directly regarding your issue. If you need to amend your request or discuss the ma...

• How do I gain access to departmental shared folders or drives?

  Requests to modify or grant access to departmental shared resources must be submitted at least one business day prior to being needed by a director, business manager, or delegated personnel. To authorize someone other than a Director or Business Mana...

• How do I request a laptop or projector for a meeting or event?

  Campus and Classroom Technology Services (CCTS) customers may use the Request Loaner Equipment to request equipment (desktop, laptop, or projector) for short-term use.University employees can request a loaner laptop for university-related internation...

• What should I know about BitLocker Drive Encryption?

  What is BitLocker?BitLocker Drive Encryption is a data protection feature available in enterprise editions of Windows. BitLocker provides enhanced protection against data theft or exposure on computers that are lost or stolen, and more secure data de...

• How do CCTS customers manage macOS updates?

  Follow the steps below to install macOS updates on a C&IT-managed computer.On the pop-up prompt, select Start now or a deferral time period for when you would like updates to be installed. Click Submit.The update(s) will install at the time you c...

• Why can't I use certain programs on my computer?

  Wayne State University's C&IT Campus and Classroom Technology Services (CCTS) team has implemented an application allowlist to improve security. This allowlist allows pre-authorized programs and programs that you have purposely installed to run o...

• How do I rent and return a laptop from a C&IT laptop locker?

  Laptops are available for students to check out for free for up to five hours from laptop lockers in the STEM Innovation Center and the Undergraduate Library. Follow the instructions below to check out a laptop. Press Laptop Rental. Scan the barcode ...

• How do I know what technology is in a classroom?

  Campus and Classroom Technology Services (CCTS) offers an interactive directory of the general purpose classroom spaces on Wayne State University's main campus and satellite campuses.The information compiled in this directory includes room locations,...

• Why do I receive a security alert when accessing the Departmental Shared Drive Access Portal from my personal device?

  When accessing the Departmental Shared Drive Access Portal from an unmanaged WSU device, users may receive an SSL certificate check alert notifying them that the connection is unsecure.

• What is the Departmental Shared Drive Access Portal, and who can use it?

  The Wayne State University Departmental Shared Drive Access Portal allows users to manage access to their W: drive—or departmental shared files and/or drives stored on Wayne State servers—via self-service.

• How do I modify access in the Departmental Shared Drive Access Portal?

  The following guide will show you how to modify folder access using the self-service portal. ?

• How do I view the access permissions of my direct report employees?

  The following guide will show you how to view folder permissions of your direct report employee.

• Understanding folder level access when using Departmental Shared Drive Access Portal

  Access is delegated at the second level by C&IT. This is mainly to prevent accidental moves of folders and to maintain security.

• What are role groups?

  Roles Groups are bundled folders based on an employee's job role within their department.

• How do I request ownership of a folder in the Departmental Shared Drive Portal?

  Ownership of a Role Group can be obtained by submitting a department data request ticket.

• What are the types of Reports that I can generate?

  There are three different types of reports that users can generate: Individual Reports, Owner’s Access Reports and Direct Report’s Access.

• What is PatchMyPC and how do I update my university-managed Windows computer?

  C&IT uses PatchMyPC to manage and update all third-party applications on university-managed Windows computer

• How do I request a new computer for a part-time employee?

  Campus and Classroom Technology Services (CCTS) customers may use this form to request a shared computer or a computer for a part-time employee. Items acquired through this request will not be part of the annual refresh program and will not incur any...

• How do I request a loaner laptop for university international travel?

  Wayne State offers specially configured loaner laptops to mitigate cybersecurity risks during international travel. Using these loaner laptops or tablets provides travelers with necessary applications and information while minimizing cybersecurity th...

• What is an Owl camera and how do I request one?

  C&IT, in partnership with the Office for Teaching and Learning (OTL), has acquired a small number of Owl cameras for use in classes and meetings. To request a device, fill out the Owl Hyflex Camera Request Form. Once submitted, a consultation to...

• How do I add a computer to my department refresh program?

  Campus and Classroom Technology Services (CCTS)customers may use the Add Computer to Department Refresh Program form to request computers or accessories to be added to their department's annual refresh program. Please note that this form must be appr...

• How do I delete, create or modify an employee's access to a shared drive or user files?

  Campus and Classroom Technology Services (CCTS)customers may use this CCTS service request form to request changes to an employee's access to departmental folders or user files.All problems are addressed on a first-come, first-serve basis and the typ...

• How do I get a computer login for a new CCTS user?

  Campus and Classroom Technology Services (CCTS) customers may use the Request Active Directory Account (Computer Login) to submit a request to create or delete an employee computer login account.This is also referred to as requesting a new user accou...

• How do I use Remote Desktop Protocol to connect to my office computer from another location?

  Wayne State employees that use a university-owned Windows desktop computer can use Microsoft’s Remote Desktop Protocol (RDP) to do university business from an off-campus location.

• How can I access my department's W: drive on a Mac?

  The following article provides step-by-step instructions on how to map the w:drive on a Mac.

Virtual Desktop Infrastructure

• VMware Horizon client: How do I access my flash drive and/or shared folder(s) in my Linux VM?

  Follow the steps below to access your flash drive or shared folders in Linux VM with the VMware Horizon client. NOTE: Access to local drives is ONLY possible from the VMware Horizon client, not the HTML access portal.Once logged into the VDI client (...

• How to upgrade the VMware Horizon desktop client

  Follow the steps below to upgrade the VMware Horizon desktop client.Method 1: Upgrade from the existing clientClick the options drop-down and select Software Updates.Follow the prompts to install the update. Once complete, you may have to restart you...

• How do I access Wayne State virtual desktop infrastructure (VDI)?

  Follow the steps below to access the VMware Horizon Client (recommended for full functionality). VDI requires Microsoft multi-factor authentication. Learn more about MFA at tech.wayne.edu/2fa.

• How do I reset my desktop in the VMware Horizon desktop client?

  There may be cases in which your virtual session experiences performance issues. When this occurs, C&IT recommends resetting your desktop. Please note that resetting your desktop will cause any unsaved data to be lost.Follow the steps below to re...

• What do I do if my mouse and keyboard do not work in vLAB? (macOS Ventura)

  Users may find that their keyboard and mouse do not function within vLAB while using macOS Ventura. Follow the steps below to enable Input Monitoring and resolve this issue.Close the VMware Horizon Client.Click the Apple icon in the top left corner t...