Campus and Classroom Technology Services
The desktop support group formerly known as DeskTech is transitioning to a broader team known as Campus and Classroom Technology Services (CCTS). This change comes as a part of the WarriorIT consolidation project that was announced by President Wilson in early 2020. The new team includes Administrative Technology Support (DeskTech) and now Academic Technology Support, and stations agents across campus to provide personal and customized support to Wayne State schools and colleges, departments, and units.
The C&IT unit supports the daily basics of computer maintenance, and they also implement off-site software updates, provide additional protection against viruses and malware, and even supply brand new computers every four years as a part of their refresh program.
There are cost-saving benefits to partnering with CCTS Administrative Technology Support and time saved is the biggest value. With a CCTS agent nearby, employees are free to focus on their priority responsibilities.
CCTS manages and supports all Wayne State University-owned computers in all academic and administrative units.
Customers can submit support requests with the forms found at tech.wayne.edu/forms/desktech.