What should I do if my channel scan fails?

When you connect your TV using a coaxial cable, you must run a channel scan before you can access the Xfinity cable channels in housing buildings. This process may not work correctly the first time. If your channel scan fails, follow the steps below:

  1. Make sure the coaxial cable is connected securely into the television and the wall.
  2. Unplug the TV.
  3. Wait 15 seconds.
  4. Plug the TV back in.
  5. Run the channel scan again.

NOTE: C&IT is unable to test all devices on the market and cannot guarantee this will work for all televisions. If this does not resolve your issue, please refer to tech.wayne.edu/kb/internet-networks/cable-tv/302615