How do I change my voicemail passcode?
Share & PrintFollow the steps below to change your voicemail passcode, the code you enter using your phone's keypad to access your voicemail.
Reset your passcode online
Follow the steps at tech.wayne.edu/kb/telecommunications/wsu-telephone/142336.
Reset your passcode from your phone
1. Dial *86 to access the voicemail system from your phone. (If you are not near your phone, call your office phone number, press * when you hear your greeting, enter your five-digit extension, and press #.)
2. Enter your passcode and press #.
3. Press * to access the Comm Pilot Voice Portal.
4. Press 8 to change your passcode.
5. Enter your new passcode and press #.
6. Enter your new passcode again and press #.
7. You will hear Passcode has been changed successfully.
If this process does not work for you, just fill out this form and we will reset your passcode for you.