Supported Software

Below is the current list of desktop software supported by the Wayne State University C&IT Help Desk. C&IT only provides support for software deemed necessary for student or employee services or by a sizable WSU customer base (or a unit supported directly by C&IT).

  • C&IT only supports the software below for WSU users and for WSU-related purposes.
  • This list is continuously under review. If you have comments or suggestions, please contact the C&IT Help Desk.
  • Software not listed here is considered unsupported by the C&IT Help Desk. If you are an employee on campus and are required to use an item not listed, please contact your local tech support.
  • Software is supported at two levels.
    • Full Support: We will provide installation and integration support with WSU required enterprise software applications.*
    • Limited Support: We will provide best effort installation and integration support for new applications that are not yet required or supported by all WSU enterprise applications.*

Operating systems

Product Platform Supported Versions Support Level Description External Support
Android Mobile 2.3 and later Limited Open Source mobile operating system  
iOS Mobile 5, 6, 7, 8.1, 9.3.1 Limited Mobile operating system from Apple Apple
Mac OS X Mac 10.6, 10.7, 10.8, 10.9, 10.10, 10.11 Full Operating system from Apple Apple
Windows Phone Mobile 7, 8, 8.1, 10 Limited Mobile operating system from Microsoft Microsoft
Windows Vista Win Vista Full Operating system from Microsoft Microsoft
Windows 7 Win 7 Full Operating system from Microsoft Microsoft
Windows 8 Win 8, 8.1 Limited Operating system from Microsoft

Microsoft

Windows 10  Win 10 Limited Operating system from Microsoft Microsoft

Web Browsers

Product Platform Supported Versions Support Level Description External Support
Chrome Mac/Win Current Stable Release Limited Free Internet browser by Google Google
Firefox Mac/Win Current Stable Release Limited Free Internet browser by Mozilla Mozilla
Internet Explorer 8 Win 8 Limited Internet browser built into Windows Microsoft
Internet Explorer 9 Win 9 Full Internet browser built into Windows Microsoft
Internet Explorer 10 Win 10 Full Internet browser built into Windows Microsoft
Internet Explorer 11 Win 11 Limited Internet browser built into Windows Microsoft
Safari Mac 5, 6 Full Internet browser built into Mac OS X Apple

Email, Calendar, Contacts

Product Platform Supported Versions Support Level Description External Support
ActiveSync iOS, Android, Windows Mobile Current Stable Release Limited Sync email, contacts, and calendar with mobile devices  
Mail, iCal, Address Book Mac Current Stable Release Full Email and calendar built into OS X Apple
Microsoft Outlook Windows, Mac 2010, 2011, 2013 Full Email and calendar included in MS Office Microsoft
Wayne Connect All n/a Full WSU web based email system Microsoft

Utilities

Product Platform Supported Versions Support Level Description External Support
Symantec Endpoint Protection Mac/Win 11 Limited Antivirus Symantec
Symantec Endpoint Protection Mac/Win 12 Full Antivirus Symantec
LockDown Browser Mac/Win n/a Limited Restricted testing browser Respondus

Media Players

Product Platform Supported Versions Support Level Description External Support
Flip4Mac WMV Mac 2.4-3.x Limited WMV player for OS X Flip4Mac
iTunes Mac/Win 10.x-11.x Limited Media player from Apple Apple
Real Player Mac/Win 16.x Limited Media player from RealNetworks RealNetworks
QuickTime Mac/Win 7 for Win, 10 for Mac Limited Media player from Apple Apple
Windows Media Player Win 11.x, 12.x Limited Media player from Microsoft Microsoft

Productivity Applications

Product Platform Supported Versions Support Level Description External Support
Adobe Acrobat Win 9, 10, 11 Limited PDF creator/editor Adobe
Adobe Creative Suite Mac/Win 5.5 - 6 Limited Multi-Media production suite Adobe
Adobe Creative Cloud - - Limited Cloud-based creative suite Adobe
Camtasia for Mac Mac 2.9 Limited Screen recorder TechSmith
Camtasia Studio Windows 8.1-8.5 Limited Screen recorder TechSmith
EndNote Mac/Win x6, x7 Limited Reference manager Thomson
Esri ArcGIS Windows 10.1, 10.2, 10.3 Limited Mapping platform Esri
Microsoft Office Mac 2011 Limited Office productivity suite Microsoft
Microsoft Office Win 2003, 2007, 2010, 2013 Limited Office productivity suite Microsoft
Microsoft Office 365 Win/Mac - Limited Office productivity suite Microsoft
Adobe Reader Mac/Win 9.x, 10.x, 11.x Limited PDF reader Adobe
SAS Win 9.2, 9.3, 9.4 Limited Statistical analysis SAS
SPSS Mac/Win 19, 20, 21, 22, 23 Limited Statistical analysis IBM
Snagit Mac/Win 11, 12 (Win), 2, 3 (Mac) Limited Screen recorder TechSmith
STATA/IC Windows 13 Limited Statistical analysis Stata

Plug-ins

Product Platform Supported Versions Support Level Description External Support
Flash Player Mac/Win 11.x Limited Multi-Media plug-in from Adobe Adobe
Shockwave Player Mac/Win 12.x Limited Multi-Media plug-in from Adobe Adobe
Silverlight Mac/Win 3, 4, 5 Limited Multi-Media plug-in from Microsoft Microsoft
Java Win Current Stable Release Limited Web based computing platform Java

Other

Product Platform Supported Versions Support Level Description External Support
ApplicationXtender Win Current Stable Release Full Document Management  
Java Web Start Win Current Stable Release Full    
Network Connect Mac/Win Current Stable Release Full VPN Client  
Junos Pulse iOS/Android Current Stable Release Full VPN Client  


*For general and advanced software usage, limited best effort support is provided.