UC FAQ

If you do not see a dial pad after migration, sign out of Teams and restart the application to allow changes to sync fully. If the issue persists, please submit a ticket to report the problem.

Yes, this is a built-in feature.

Yes. Teams will allow you to transfer calls whether they originate from a landline, a cell phone, or within Teams.

Yes, five-digit dialing is still available. The (AT&T) Direct Routing feature in Teams is configured to identify this dialing pattern and route accordingly.  Please note that when a 577 number is not yet part of (AT&T) Direct Routing, the 5-digit entry will translate and display the 10-digit equivalent in a dropdown to select and dial externally. Please refer to the table below for more details. 

NOTE: 5-digit dialing will no longer work on Mitel VoIP phones to reach users who have been migrated to Teams and will result in an error message indicating that the line is out of service when it is not. Since migrated numbers are no longer on Mitel's system and are now considered external calls, Mitel users must dial 9+1 first and then the full 10-digit number (e.g., 9+1+313-577-XXXX) to reach Teams users.

There are several options for shared department lines. Choosing the appropriate option depends on the department's call routing needs. The following options are available: 

1. Auto Attendant (press 1, 2, 3, etc.)
2. Call Queue (users in a group that will answer calls)
3. Delegates (users who are assigned to answer calls)

Visit our UC Resources page to learn more about these features.

International calls are not enabled by default on Teams. International calls are billable to your department, so users will need to request that their line be enabled for international calls. Please note that calls to Windsor, Canada, are international.

External calls can now be made with Teams without dialing the prefix 9. Conversely, it is also not prohibited. If a user were to dial "9" out of habit, Teams simply disregards this and continues with placing the call.

Yes. Your current call will automatically be put on hold as soon as you accept the incoming call.

If you receive a call while your computer is locked, you can enable a secondary ringer that allows Teams to signal an inbound call on multiple devices. You can set up two sound output devices (such as your PC speaker and headphones) to ring for incoming calls. The secondary ringer can be set by navigating to the Devices section of Teams settings and selecting a device option from the drop-down menu.

Yes, Microsoft Teams will notify users of incoming spam calls. In addition, users can block robo/spam calls from their call history

Using the Teams app on your smartphone won't reveal your personal cell phone number to callers since your WSU phone number is associated with Microsoft Teams.

 Yes, you will still receive telephone-based verification calls.

All employees will have phone lines transitioned to Teams and can use them with a computer, no separate device is needed. Headsets are available and can be requested at tech.wayne.edu/forms Physical phones and/or Microsoft Teams compatible devices are available on a limited basis. Departments will be expected to fund the purchase of phones, including paying a monthly surcharge to maintain a physical phone device. 

Training materials are available, and the C&IT networking team will be on-location during the transition to ensure employees are confident in their knowledge and use. Users will be notified directly before major changes and C&IT is working with department liaisons to ensure all impacted employees are knowledgeable and comfortable with changes to their workflow. 

Although Teams can be used to make 911 calls, it is highly recommended that you call WSU Police at 7-2222 if you need assistance while on campus. In case you need to call 911 while working remotely, it is recommended that you use a device that can provide location information, such as a cell phone. 

Enhanced 911 is the State of Michigan and FCC regulation that protects users in an emergency and allows first responders to find the exact location of a user when they call 911.

Personal greetings and individual user settings will not be transferred. Please refer to this article to learn how to customize voicemail settings.

Saved voicemails on phones will not transfer to Teams.

Yes, you will automatically receive an email with an attached audio file as well as a speech-to-text transcription.

A connection to the internet is required to use Teams. To ensure a reliable connection, users should connect their desktops and laptops via ethernet rather than wirelessly. In the event of an internet outage, you can use Teams on your smartphone via cell service to make and receive calls.

The Microsoft Teams mobile app provides options to control which notifications you receive and how often. To stop receiving notifications on your smartphone, head to Settings on the Teams mobile app, then to notifications. Under the Block notification section, enable "When active on Desktop."

There are no current plans to change university call centers.

You can continue to use Zoom for meetings, but chat and audio will only be supported in Teams.

No, Clearspan will no longer be available for phone lines migrated to Teams.

For further questions, please contact the C&IT Helpdesk at 313-577-4357. Please visit our forms page to submit any service requests.