How do I resolve issues with Accelerate Employee Development Tools?

Accelerate Employee Development Tools are provided by the vendor Skillsoft. Check the Skillsoft Knowledge Base for the latest system requirements. Find tips and solutions for the most common problems below.

 

Error: User does not exist

 

If you are getting a message that your user name and/or password is incorrect, please contact the C&IT Help Desk.

 

User is not eligible to access Employee Development Tools

 

This system is currently only available to Wayne State University employees. If you believe you are receiving this message in error, contact Organization & Employee Development at 313-577-2111 or OECI@wayne.edu to confirm eligibility.

 

Keep in mind that some issues will arise due to your specific desktop/laptop browser settings or software versions. When using a WSU desktop computer, work with your local IT support staff to resolve these issues.

 

Browser test

 

The following issues suggest you should perform a browser test:

 

  • You receive an error message saying "SkillPort has not finished initializing your desktop settings."
  • You receive a blank white screen with a message saying "Login in progress… please wait."
  • You are in the WSU Employee Development Tool System but are unable to launch a course.

 

Perform a browser test at browser.skillport.com. If you are having issues with the browser test, check your pop-up settings. The test will ask you to input your email address so that it can send you the report. This is

safe to do. If Java appears as unsupported from the browser test or if Java appears as supported, but you still receive an error message, call your local IT support.

 

If Java appears as unsupported from the browser test and you are on a non-WSU computer, follow the instructions at support.skillsoft.com/customer/SPJava.htm

If Java appears as supported from the browser test, but you still get an error message and you are on a non-WSU computer, follow the instructions at support.skillsoft.com/customer/trustedsitesSS.htm

 

Launch a course

 

Continue with these steps if you are unable to launch a course. For other issues, skip to the support contact instructions. If PopUp Blocker appears as unsupported from the browser test, disable the popup blocker or add an exception for skillport.com.

 

If everything appears as pass on the browser test and you are on a non-WSU computer, follow the instructions at support.skillsoft.com/customer/trustedsitesSS.htm

If everything appears as pass on the browser test, call your  local IT support.

 

NOTE: If you are not on a WSU computer and the above instructions do not resolve your issue or you need additional support, contact our contracted vendor, Skillsoft, through one of their live support channels at onlinesupport.skillsoft.com. When prompted, use Wayne State University as your company name and your WSU AccessID as Skillport username.