Classroom support

Support contact

Contact	Details	Availability
Phone	313-577-1154	Monday-Friday 7:30 a.m.-8 p.m.*
Email	helpdesk@wayne.edu	Monday-Friday 7:30 a.m.-8 p.m.*
Support request ticket(s)	CCTS forms

Support locations

Location	Support details
General purpose classrooms	CCTS provides support for classrooms designed for general use. These rooms are intended to be used for coursework that does not require specialty technology and by different schools and colleges. These rooms are scheduled by the registrar. Support includes: Remote and on-site technical support Classroom technology training A/V equipment deliveries to classrooms Echo360 Lecture Capture recordings Special event support View a list of available technology in general purpose classrooms using the Classroom Technology Directory. Learn how to use the directory at kb.wayne.edu/500470.
School, college, and division classrooms and learning spaces	CCTS provides support for school and college-owned technology. These rooms are designed for specific coursework that requires specialty technology. These rooms are owned and scheduled by the specific school or college. This includes but is not limited to: Advanced Technology Education Center (ATEC) Purdy/Kresge Library Schoolcraft Center Undergraduate Library (UGL) Welcome Center

Location

Support details

General purpose classrooms

CCTS provides support for classrooms designed for general use. These rooms are intended to be used for coursework that does not require specialty technology and by different schools and colleges. These rooms are scheduled by the registrar. Support includes:

Remote and on-site technical support
Classroom technology training
A/V equipment deliveries to classrooms
Echo360 Lecture Capture recordings
Special event support

View a list of available technology in general purpose classrooms using the Classroom Technology Directory.

Learn how to use the directory at kb.wayne.edu/500470.

School, college, and division classrooms and learning spaces

CCTS provides support for school and college-owned technology. These rooms are designed for specific coursework that requires specialty technology. These rooms are owned and scheduled by the specific school or college.

This includes but is not limited to:

Advanced Technology Education Center (ATEC)
Purdy/Kresge Library
Schoolcraft Center
Undergraduate Library (UGL)
Welcome Center

Tutorials

Teams and Zoom

Use the tutorials below to learn how to use technology in general purpose classrooms with Microsoft Teams or Zoom video conferencing.

Crestron touch panel

The C&IT Campus and Classroom Technology Support team offers select HyFlex options to support flexible learning and working environments. This technology and the environments it creates both foster collaborations between students, faculty, and staff working together from different locations and with different abilities.

Owl cameras

C&IT, in partnership with the Office for Teaching and Learning (OTL), has acquired a small number of Owl cameras for use in classes and meetings.

To request a device, fill out the Owl Hyflex Camera Request Form. Once submitted, a consultation to review the terms of use will be scheduled with the OTL. Please note: Owl cameras are not ideal for all situations; consultations are designed to find the best solution for each situation and whether an Owl camera is a good fit.