Remote support terms of service
The Wayne State University division of Computing & Information Technology (C&IT) provides best effort remote support sessions for computer and application troubleshooting on supported personal computers for students, faculty, and staff.
The agent may install, remove, or refresh software and associated applications in an effort to resolve browser and user installed software issues during a remote support session.
Using this service will allow a C&IT support agent to remotely connect to a customer's personal computing device for troubleshooting purposes. In the process of troubleshooting, other non-related issues may be found by the agent, such as but not limited to; malware, spyware, viruses, corrupted or damaged files, or missing or misplaced data. Additionally, troubleshooting and configuring applications services may erase files on the customer's hard drive; therefore, it is the customer's responsibility to make and retain copies of all data and program files prior to using the services.
Wayne State and C&IT shall not be responsible or held liable for data loss, failure, or delay in performance that may occur during a remote support session, due to a cause that is beyond its control.
The customer agrees that all services are provided without warranty of any kind, neither expressed nor implied. Wayne State shall have no liability for any act or omission in providing services. Wayne State further reserves the right to refuse to provide services to any individual for any reason or no reason or to cease generally offering services.
I agree to and accept the above and hereby approve a best effort remote support session with my personal computer to C&IT for service and agree that I shall make no claim of any kind against Wayne State related to such service.