Computer and Device Repairs

The C&IT Help Desk offers walk-in computer diagnostic and repair services exclusively to Wayne State University students, faculty and staff for personal, non-University owned computers. WSU departments that have University-owned computers in need of service should contact their local technical support staff.

Drop in anytime during business hours for a free consultation or call ahead to get an estimate of how long your repair may take. Many problems can be resolved for free while you wait.

The C&IT Help Desk will provide front counter computing diagnostics and repair at no charge (approx. 20 minutes max). This includes virus removal and connection to WSU networks. If your problem cannot be resolved at the front counter, you may choose any of our paid services. Turnaround time for paid services is typically three to five business days.

 

Diagnostics

 

 

Free

 

 

Security Tune-up (OS reinstallation)

 

 

$70.00

 

 

Hardware upgrades and installation (memory, modem, network card, hard drives, etc.)

 

 

$20.00 each

 

 

Data Backup

 

 

Starting at $30.00

 

 

Software installation

 

 

Starting at $10.00

 

For a full list of prices please consult the C&IT Help Desk Repairs Price List. The C&IT Help Desk accepts major credit cards, money orders and OneCard. Wayne State employees can pay by check.

Minimum system requirements for repair

Windows computers

  • Operating system: Windows 8.1, 10

  • Minimum requirements: 64 bit Dual Core Intel or AMD processor, 4GB RAM, Hard Drive, 64GB Storage

  • Any model or manufacturer

Apple computers

  • Operating system: macOS 10.12 or later

  • Minimum requirements: 64 Bit Dual Core Intel processor, 4GB RAM, 64GB Storage

  • Models:
    • MacBook (Late 2009 or newer)
    • MacBook Pro (Mid 2010 or newer)
    • MacBook Air (Late 2010 or newer)
    • Mac mini (Mid 2010 or newer)
    • iMac (Late 2009 or newer)
    • Mac Pro (Mid 2010 or newer)

C&IT Help Desk Repairs Terms of Service