Staff remote technology
The following guidelines are designed to support remote technology for Wayne State non-academic staff. If you are using personal devices to access Wayne State technology systems and services, please makes sure your operating system is up to date
Support
| Support | Details |
|---|---|
| C&IT Help Desk | 313-577-4357 |
| Local IT support | Submit support request ticket |
Computers and internet
- University-owned Laptops
Wayne State C&IT recommends using provided machines for all university-related business.
- Internet
Your secure home internet connection is strongly preferred. If you must use a public Wi-Fi network (e.g., public library or coffee shop), be sure to use the Wayne State VPN.
- Wayne State VPN
This tool is only required when using your personally-owned computer to access STARS, Banner, or Cognos from an off-campus Internet connection.
- Access to Academica, Canvas, and Office 365 does not require a VPN connection.
- The VPN is a limited resource; use it only when necessary, and disconnect when you are done.
- A VPN connection will not be needed if your university-owned laptop is managed by C&IT DeskTech.
- Two-Factor Authentication
The Duo Two-Factor Authentication app is required in conjunction with the Wayne State VPN.
- Remote Desktop
Information about Remote Desktop would go here. If you don't need this section, you can remove this entire
Communication and file sharing
- Email
Verify that you can access your email and Microsoft Office web applications at connect.wayne.edu. If you use Outlook on your university-owned desktop computer, you may use Outlook on the Web or Outlook Mobile to access to your Wayne State email.
- Microsoft Office
Employees with Office 365 licenses may download up to five free copies of Microsoft Office, which includes Word, PowerPoint, Excel and more.
- Microsoft Teams
Teams is a communication and collaboration tool included with Office 365. Chat, call, have meetings and share files or your screen from your phone or computer.
- Microsoft OneDrive
Sync your files and access them remotely.
- Zoom
Zoom is a web conferencing tool that makes it easy to collaborate using video chat and desktop sharing. Licenses are now available for employees to hold department meeting and host other events. Meetings can have up to 300 participants and last up to 24 hours.