Backbone Network

• How do I run a speed test on my computer or device?

  There are many internet speed test applications available to check your bandwidth. These tests allow you to check your upload and download speeds, and they help identify issues with your network connection. Use fast.com to run a speed test on your wi...

Cable TV

• How do I setup my television set for Xfinity TV?

  Xfinity TV is the traditional cable TV offering available in some Wayne State Housing facilities. Get started by plugging a compatible TV in to the cable jack in the wall and performing a channel scan. How to scan for channels The channel scan functi...

• What TV channels are available for residents of Wayne State Housing?

  Channel selection varies depending on whether you are using Xfinity TV (using a coaxial cable plugged into the wall and a traditional television) or the Xfinity on Campus streaming service (using a computer, phone, smart TV or other streaming device)...

• Who can use Xfinity on Campus cable streaming at WSU?

  Xfinity on Campus is a streaming television service available at no additional cost to year-round residents in all Wayne State Housing buildings. This service allows residents to stream live TV, record programs and watch on demand content from many c...

• How do I use my Comcast Xfinity on Campus credentials to log in to TV Everywhere apps?

  Wayne State University student residents may use their Xfinity login credentials to access select TV Everywhere apps like HBO Go, ESPN and more. Find a full list of available apps at xfinity.com/support/articles/online-tv-through-partner-sites. Foll...

• What kind of television do I need to use with Xfinity TV?

  NOTE: Some TV brands may not work with Xfinity TV, including Apex, Dynex, Element, Haier, Insignia, Seiki, Sylvania, Vizio and Westinghouse. Read below for more information. The Wayne State University digital cable system requires a television, DVR o...

• Who can use Xfinity TV?

  Xfinity TV is a traditional cable service available to residents in the Anthony Wayne Drive Apartments, Atchison Hall, Ghafari Hall, Towers Residential Suites, and University Towers Apartments. This service is included at no additional cost for resid...

• What should I do if my channel scan fails?

  When you connect your TV using a coaxial cable, you must run a channel scan before you can access the Xfinity cable channels. This process may not work correctly the first time.

Wired & Wireless Networks

• What is Wi-Fi calling and how do I use my cellphone with WSU-SECURE for it?

  Wi-Fi calling is a feature that is enabled across the Wayne State University campus where WSU wireless access points are found both indoors and out. This allows your device to make calls in areas where cellular service isn’t as stro...

• What is Eduroam and how do I use it?

  Eduroam is a global wireless network access service that allows members of participating institutions to connect to wireless networks at universities, research labs, libraries and schools worldwide. Using eduroam, Wayne State University faculty, staf...

• How do I connect to WSU-SECURE after updating my password?

  You may connect to WSU-SECURE as normal after changing your AccessID password. Learn how to initially connect to WSU-SECURE on the C&IT Knowledge Base. NOTE: You may have to log in to Academica and log back out to trigger the password update.

• What restrictions are placed on the use of the WSU-PUBLIC network?

  The WSU-PUBLIC wireless network is subject to certain restrictions. The primary uses of this network are web browsing, email and connection to a VPN. A full list of permitted outbound traffic is located below. No unsolicited inbound traffic is permit...

• Where is WSU-PUBLIC available?

  WSU-PUBLIC is a Wi-Fi network designed for Wayne State University guests and visitors. WSU-PUBLIC is available anywhere Wi-Fi is available on WSU campus and does not require login credentials to access. More information Learn how to connect to WSU-PU...

• How should I configure WSU-SECURE on a shared laptop?

  When you configure WSU-SECURE, the wizard will store an encrypted version of your AccessID and password on the local hard drive. Your credentials are not at risk, but if someone else uses your computer, they will connect under your name. You are resp...

• How do I get more Ethernet ports without a router?

  An Ethernet switch may be used to access multiple Ethernet ports. C&IT does not recommend any particular Ethernet switch, but there are many affordable commercial options. Ports are available for purchase at the C&IT Help Desk. Note: Ethernet...

• How do I connect my gaming or smart device to the internet?

  If your gaming device, smart TV, or other internet-capable device is not compatible with the authenticated WSU-SECURE wireless network in Wayne State housing and residential buildings, you may register it to use with the hidden WSU-LIMITED network. I...

• What is a Domain Name Service Request and how do I make one?

  C&IT provides Domain Name Services (DNS) to the Wayne State University campus. DNS allows online resources to be accessed via commonly used names, such as www.wayne.edu.Assignment of static IP addressesAssignment of hostnamesManagement of domains...

• What wireless network should I use for my device?

  C&IT recommends using WSU-SECURE whenever accessible, including on mobile devices. The secure network is the safest, most simple and widely available network. Learn how to set up your device on our KnowledgeBase. To get the best connection, delet...

• How many data ports are in my WSU residence hall?

  Wayne State University residence halls are equipped with data ports. Refer to the list below for the number of data ports in your building. Anthony Wayne Drive, Ghafari, Atchison and Towers Residential Suites One port per common room. One port per b...

• Where can students find discounted home internet services?

  A variety of Internet service providers offer internet discounts for financially stressed individuals. These programs are offered by outside companies and are not affiliated with Wayne State University.

• What is my MAC address?

  A MAC address is a series of letters and numbers unique to every internet capable device. This address allows a network to recognize a device. Essentially, it is your device's name and address when connecting to networks.MAC addresses may be placed i...

• What should I do if I cannot connect to the Wi-Fi?

  Wayne State University offers wireless internet connectivity inside most buildings on main campus. Access is also available at the Macomb Education Center. As noted in the C&IT Wireless Access Point Use Policy, wireless access points installed by...

• Who is eligible for the Affordable Connectivity Program?

  The Affordable Connectivity Program (ACP) is run by the Federal Communications Commission (FCC) and offers discounts of $30 per month on internet bills and one-time discounts of $100 on connected devices.

• How do I set up a wired internet connection in a WSU office?

  Most buildings on Wayne State University's main, medical and health sciences campuses are connected to WSU's data communications network and are wired for an Ethernet connection. The same is true for the Macomb Center and ATEC.With an Ethernet connec...

• How do I connect to WSU-PUBLIC?

  WSU-PUBLIC is a guest Wi-Fi network that is available across campus for Wayne State University visitors. Follow the steps below to connect to WSU-PUBLIC.1. In the wireless internet options of your computer or mobile device, select SSID (network name)...

• How do I connect to the wired internet in Wayne State residence halls and apartments?

  Follow the steps below to connect to the internet in Wayne State University housing. Please remember that access to the WSU networks is subject to the Acceptable Use of IT Resources Policy.

• How do I activate a data jack?

  If a data jack has not been in use or is newly installed, it may need to be activated. Data jack activation is a free service. Follow the steps below to submit an activation request.1. Use this form in your web browser.2. Complete the requested infor...

• Does Wayne State offer Wi-Fi outdoors?

  As of August 2020, outdoor wireless access points have been installed across campus. More access points will be installed on campus to increase signal strength.

• How do I connect to WSU-SECURE wireless?

  WSU-SECURE is available for most modern phones, tablets, and computers. This includes devices running modern versions of Windows, Mac OS X, iOS, and Android. You can log in to the network with your Wayne State University AccessID and password -- just...

• How can I optimize my home internet connection?

  A stable internet connection is vital to a successful online meeting experience. If you are having audio dropouts, freeze frames, or frequently see error messages about bad network quality, then try these tips to maximize the quality of your internet connection.