Two Factor Authentication

• FAQs about Duo Two-Factor Authentication

  Common questions and answers about using Duo with Wayne State systems.

• I received an email asking me to set up Duo Two-Factor Authentication. Is this legitimate?

  If you are not already enrolled in Duo Two-Factor Authentication, you will receive an email asking you to sign up.

• How do I reset the Duo Mobile app if I get a new phone?

  If you get a new smartphone or tablet, you will need to reset your Duo Mobile app to get push notifications on your new device.

• How can I use the passcode function in Duo?

  The Duo Mobile app will automatically generate a passcode to authenticate your login when your phone does not have an internet connection.

• How do I manage my Duo Two-Factor Authentication in Academica?

  Duo Two-Factor Authentication devices and methods may be managed at any time through Account Management in Academica. In Account Management, you may manage device options or add another device.

• How do I setup and use Duo Two-Factor Authentication?

  Two-factor authentication adds a second layer of security to your online accounts. Two-factor refers to using a smartphone or other device to verify your identity in addition to logging in with your Wayne State University credentials. Verifying your ...

• How do I download and use Microsoft Authenticator?

  Microsoft Authenticator is the two-factor authentication client that comes with the Wayne State Office 365 enterprise license and is required to secure all associated applications, including your Wayne State email address. The tool can be used with t...

• How do I enroll a new device in MFA?

  If you are able to authenticate into your Wayne Connect account, you may change your preferred Microsoft multi-factor settings.Log in to your Wayne State Office365 account.Navigate and click on your user profile icon in the upper right corner (pictur...

• Can I add non-Microsoft accounts to the Microsoft Authenticator app?

  Yes, Microsoft does allow certain non-Microsoft accounts to be added to the Authenticator app. Learn more at support.microsoft.com.

• Why does my device email app not work with Microsoft Authenticator and MFA?

  It is recommended to use the Outlook mobile app if you would like email access on your mobile device. While it is possible for other email applications to function with your Wayne State email, the official Outlook app is the preferred supported appli...

• How do I set up MFA or Microsoft Authenticator with the Outlook app?

  Follow the directions below to set up MFA or Microsoft Authenticator with the Outlook app on your device.iOSAndroid

• How can employees use Duo Two-Factor Authentication without a phone?

  The C&IT Help Desk sells the YubiKey 4, a USB authentication key that may be used instead of a push notification or passcode to satisfy two-factor authentication.

• How do I set up Duo Mobile push notifications?

  The fastest way to complete a Duo two-factor authentication is to use push notifications with the Duo Mobile app.

• How do I use the Remember Me function in Duo?

  The Remember Me function in Duo allows you to authorize a trusted device, like a personal computer without other users, for 7 days.

• I am a student and I don't have a smartphone, how can I use Duo?

  Students without smartphones should set up a Duo Consult appointment through the C&IT Help Desk’s scheduling tool.

• How can I test that my Duo Two-Factor account is set up correctly?

  If you want to test that your Duo Two-Factor account is set up correctly, follow the steps below.